The level of service I recieved from the entire hotel staff was excellent. These people are friendly and professional. I was made to feel at home right from the start. My room was perfectly clean and comfortable. I travel a lot so a good nights sleep is very important. The beds here are great. Also, the breakfast was delicious. One of the best I have found in hotels. I will be back.

I stayed at the Best Western while on a trip to drop my daughter off at Harding (is there any other reason to be in Searcy?), and the BW was my first choice. The room was clean, the service was satisfactory, and the location is convenient. I have two dings on the hotel - the hot breakfast included scrambled eggs which were very, very dry, and the air conditioner was rather loud. I always travel with ear plugs, so although the AC didn't keep me up, I would have preferred sleeping without the ear plugs.

On another note, all of the fitness equipment worked for me. This is a very important point when I travel - I hate seeing that there is a fitness center and then find all the machines broken. The machines were fairly low end, but satisfactory.

This used to be the best hotel in town but the quality has really fallen off in the last year. They don't keep things up to date like other Expresses and it's really showing its age, and besides the equipment in the exercise facility is always broken. They used to have very friendly employees who would go out of their way to help you out but now most of the staff come off as rude and incompetent. There was hardly anybody in the hotel at Christmastime but it was nearly impossible to get anybody to respond to my problems. The ladies at the front desk are always on their cell phones and act like any problem you have with your room is your problem and not theirs. And also it's impossible to talk to a manager if you have a problem because they avoid you or else they really were not there after Christmas for several days. Also it's not a good value for the high price. You can get a room for $30 or $40 less at the Rodeway down the street and they offer everything the same. They say they're building a new up to date Holiday Inn in the town but if it has the same employees and managers it's not worth it, especially if the prices are the same. They already told me the prices would be higher though because it's a new motel, but I won't be staying there because of the poor service. Save your money and go to the Rodeway or Super Eight.

I stay at Holiday Inns almost every trip that I make. I arrived to the hotel around 4:30pm. When I arrived the lady at the front desk was very rude. She acted like her conversation on her cellphone was more important than showing me any service. Also,
she we obviously sick, coughing very loudly almost right in my face. When I finally recieved my keys and went to my room my first impression was that housekeeping had cleaned the room very well. On further inspection of the room I found mold around the air unit under the window and stains all over the carpet in the room and hallways.