I recently returned from a trip to the Dominican Republic with a large group doing some medical mission work. We capped off our trip with a weekend at the beach and had 8-9 rooms at Playa Esmeralda. Upon check in, there was some confusion due to the large amount of people, but not everyone was given word about being able to rent a safe in the room for $1/day. This will come into play later. Also, most of us were doubled up in rooms and each room only had one key and the beds were not split. Housekeeping came to the room within a 1/2 hour to split the beds, however, we were left only with a sheet on the bed which became quite chilly at night.
On our first night there, we all gathered for dinner and drinks. I give the buffet mixed reviews - some of the food was very good, but I ended up with more of an upset stomach here than I did when staying in the rural village the week prior. Bartenders were serving up drinks and some "dancers" came out to get everyone up and on their feet. They were fun, but a little persistent. And just when everything gets going, they shut the bar down at 10 or 11pm depending on the night! Seemed a little strange as it was spring break time and several guests were outside still having a good time.
The next day, I picked up towels at the front desk to enjoy breakfast and the beach. The beach is quite small, but nice. The water is beautiful. At this point two of our group members returned to their room to get their suits on and discovered that Ipods, cell phones and credit cards were all missing. They calmly informed the front desk who informed them that THEY should call the police. After some heated discussion, the front desk finally called the police....they took our friends to the station where they proceeded to write up a "report" in a Winnie the Pooh notebook. Sorry, sidenote. Anyway, we all understood that this can happen at any hotel, but the front desk was just about as unhelpful as possible during a stressful time. We also discovered that the theifs likely got into the room from the sliding door (they were on the first floor). Apparently our friends had never opened the door and assumed it was locked, but on checking it later, it was never locked and the lock was actually broken. I recommend not staying on the first floor. And there are security guards posted at all times on the beach entrance and main entrance, which unfortunately makes this look like an inside job.
On another note, please DO NOT get a massage. I saw that there was a "wellness center" offering massages for about $30. I was like, alright! I had to pay up front which I was wary off and then go up to the center to schedule. When the masseuse arrived late, 2 of my other group members were already waiting to get started. She insisted that we did not need to formerly schedule a time, and that I should just show up later. We basically made her write down times so that some other person didn't walk up later and get a massage. When I arrived 2 hours later, my friend was just finishing up and the masseuse told me to just sit down while her massage was being finished. There was a barrier blocking the windows (we were on the 2nd floor overlooking the beach/pool), but absolutely anyone could walk up at any point and see what was going on. I turned my body so my friend could have some privacy while she dressed. Then it was my turn - no hand washing or changing of sheets on the table. I won't get into specifics about the massage, but it was the weirdest, most uncomfortable experience of my life. From the masseuse's friend sitting on the couch in full view having a conversation with her for part of it, to her mounting me (yes, she actually got up on the table), to the total lack of privacy (she made me turn over and too my swimsuit top away from me and made me lay there topless - again, anyone could have walked up at any moment), to the weird singing/talking to herself...It was almost humorous. Guess you get what you pay for.
Another note - bugs were all over our hotel room. Guess it's to be expected. Overall, not a terrible place, but just be careful. If you're looking to just relax on the beach, this place would be fine, but they will not go above and beyond for you AT ALL.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC