My family (2 adults and 2 kids) and another family (separate reservation) chose our Christmas vacation hotel based on the lavish description on the web site. we found very polite staff and a secure setting, but Important incorrect and deceiving description on Embassy/Hilton web site: "Luxury and comfort" but many of our towels were frayed and had holes, room carpet was very dirty with stains, pillows were hard, bedroom TV speaker was raspy, room curtain did not fully close, safe was NOT attached to wall, gym was closed, separate spa facility was abandoned, swim-up pool bar abandoned, and much more. The biggest Hilton/Embassy lie on the web site is the beach photo on http://embassysuites.hilton.com/en/es/hotels/hotelpromo.jhtml;jsessionid=A3Y4ORNFAPD22CSGBJBNMQQ?ctyhocn=JUDOLES&promo=JUDOLES_Service_ammenities&cid=OH,ES,judoles,ServiceF The featured beautiful beach and pool is NOT available to hotel guests and has not been used by guests for a long time, according to the front desk attendant. Guests are shuttled to another "private beach" that has no pool and the surroundings are abandoned garbage filled properties--nothing like the manicured setting of the photo on your web site. In all my years of travel (40+ nights each year for 20 years), this Embassy Suites was by far the biggest disappointment of my life--in fact, I would say that Hilton is deceiving and lying to its customers to fill this far from luxurious hotel. Does Hilton inspect hotels and revise web site info? Other than the polite and helpful staff, my family and our friends were highly disappointed. Hilton/Embassy stole our money and almost ruined our vacation with this deception.
Room Tip: get a room on the first floor overlooking the pool--sliding doors from the room make it easy for kid...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC