yes, this is a great hotel, location, breakfast, everything you can get at proper hotel, you can get it in here. however, the swimming pool is located at very near with breakfast area, so people can easily see you swimming when they have breakfast. (even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!
the payment system also very annoyed. me and my boss used to stay at this hotel, we are satisfied with the staff and services, but we have to wait for at least 3 days to get confirmation that they have received my fund transfer for paying our room), unlike the other hotels that we can easily get the confirmation in just couple minutes. they should improve this.
there rest of those problems are great!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 September 2011
Dear Valued Guest,
Warmest greetings from Swiss-belhotel Borneo Samarinda.
Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.
We do apologize for your dissatisfaction on our payment system. We will strive to provide better service in every line to give satisfaction to all customers.
We appreciate your input into consideration for us to be more focused towards a better development.
It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.
With kind regards,
Management
Swiss-belhotel Borneo Samarinda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC