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Swiss-Belhotel Borneo Samarinda: Traveller Reviews

3.5 of 5
Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
Hotel amenities
Swiss-Belhotel Borneo Samarinda
Ranked #2 of 8 hotels in Samarinda
4.0 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    3
    8
    2
    0
    0
Date Rating
Budapest
Senior Contributor
33 reviews 33 reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“for Europeans it is a standard hotel”
4 of 5 stars Reviewed 2 November 2011

Lovely, standard (nothing special, a real 4-star) hotel in the heart of Samarinda. We had a smoking room, and everything was quite ok with it, except the lights in the bathroom, for me it was very dark.
But I would highlight two things: their restaurant - food was delicious (even the mie goreng), my only small dissapontment was the quality of the desserts, and their spa: late at night we got a really strong "Balinese" massage - the ladies were really great in their job!!!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask egermadar about Swiss-Belhotel Borneo Samarinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel Borneo Samarinda, Management at Swiss-Belhotel Borneo Samarinda, responded to this review
8 November 2011
Dear Valued Guest,

Warmest greetings from Swiss-Belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.


With kind regards,

Management.
Swiss-Belhotel Borneo Samarinda
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Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
“payment system annoyed me.”
3 of 5 stars Reviewed 15 September 2011
1
person found this review helpful

yes, this is a great hotel, location, breakfast, everything you can get at proper hotel, you can get it in here. however, the swimming pool is located at very near with breakfast area, so people can easily see you swimming when they have breakfast. (even the splash of water from swimming pool can easily get to the breakfast area), and there is some wire connected to the lamp inside the swimming pool which i think very dangerous!

the payment system also very annoyed. me and my boss used to stay at this hotel, we are satisfied with the staff and services, but we have to wait for at least 3 days to get confirmation that they have received my fund transfer for paying our room), unlike the other hotels that we can easily get the confirmation in just couple minutes. they should improve this.

there rest of those problems are great!

  • Stayed August 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Andes132 about Swiss-Belhotel Borneo Samarinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel Borneo Samarinda, Management at Swiss-Belhotel Borneo Samarinda, responded to this review
19 September 2011
Dear Valued Guest,

Warmest greetings from Swiss-belhotel Borneo Samarinda.

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Swiss-belhotel Borneo, Samarinda.

We do apologize for your dissatisfaction on our payment system. We will strive to provide better service in every line to give satisfaction to all customers.

We appreciate your input into consideration for us to be more focused towards a better development.

It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.



With kind regards,

Management
Swiss-belhotel Borneo Samarinda
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Jakarta
Senior Contributor
43 reviews 43 reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Great Hotel”
4 of 5 stars Reviewed 18 August 2011

This is truely a great hotel among the surroundings.
I was upgraded into the executive room due to late check in. Breakfast on the high floor was also something to think about. But when my guest want to come join for breakfast, they charged for additional fee. Which actually i thought my room can support two pax breakfast. What a pitty, others than that, no problem.

  • Stayed December 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask The J about Swiss-Belhotel Borneo Samarinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel Borneo Samarinda, Manager at Swiss-Belhotel Borneo Samarinda, responded to this review
29 August 2011
Dear Valued Guest,


Thank you for your sharing comment.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.
We are pleased to welcome you back to Swiss-Belhotel Borneo Samarinda.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“GOOD HOTEL”
4 of 5 stars Reviewed 29 July 2011

The hotel is wel managed and is kept clean , however the House Keeping [ Laundry ] department of the Hotel is horible the staff pick up the phone quite fast but the responce is very very slow and not up to the standard of the hotel.

Room Tip: Rooms are good and noice free .
See more room tips
  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask guatamssgi about Swiss-Belhotel Borneo Samarinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel Borneo Samarinda, Manager at Swiss-Belhotel Borneo Samarinda, responded to this review
1 September 2011
Dear Valued Guest,

Thank you for your sharing comment.
It is valuable for us to improve our facilities & services to ensure you enjoy to stay with us.
We are pleased to welcome you back to Swiss-Belhotel Borneo Samarinda.



Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Samarinda, Indonesia
1 review
“I love swiss belhotel”
5 of 5 stars Reviewed 27 July 2011

hotel is clean and comfort, especially the room in suite.

Room Tip: everybody must use english speaking.
See more room tips
  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Yoshke14 about Swiss-Belhotel Borneo Samarinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swiss-belhotel Borneo Samarinda, Manager at Swiss-Belhotel Borneo Samarinda, responded to this review
1 September 2011
Dear Valued Guest,

Warmest greetings from Swiss-belhotel Borneo Samarinda

Thank you for choosing to stay with Swiss-belhotel Borneo Samarinda.
It has been a pleasure for us to be at your service during your stay period, and we hope to have the pleasure of welcoming you again during your next visit to Samarinda.


Best Regards,
Management of Swiss-belhotel Borneo Samarinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Swiss-Belhotel Borneo Samarinda

Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
Price range (per night):* 82 AUD - 140 AUD

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