I really enjoyed my stay at this hotel. The staff was friendly and most could speak english very well. The rooms were clean, Lobby and Roof top Terrace are really nice.

The one thing I noticed was the door to my room stayed open if I didn't pay attention and pull it tight behind me. Not a big deal just something to keep in mind when you leave your room.

I'd stay there again!

As everything, staying at the Pestana has its pros and cons.

Starting with the good things it is a full service hotel and you can get toothpaste if you ask for it, someone will answer your questions in a friendly and informed manner and you get a miniature chocolate bar every night. Furthermore on the roof there is a very nice poolbar with a spectacular view and signature drinks.

However: It seems like someone forgot to sign the maintenance contract - a lot of basic and small things seems used beyond normal life time, a little bit broken etc. This makes the hotel seem a lot older than what it is. The non included breakfast is USD 32 + VAT, which does not seem reasonable for what you get. And to check out there was a 20 minutes+ waiting time with one employee attending noone and everone in the morning rush.

Safe, clean and conveniently located, Pestana is a goo choice for business travel.
To be honest I had not had much experience with Caracas hotels before. The only hotel I had checked in was Marriot Playa Grande which was not a good choice at all. comparatively, pestana was much better in terms of overall perception. I like most the terrace on top of the hotel giving a great view of the city and the nearby mountain. Sitting there with a glass of tea or coffee you can easily kill several hours watching the grand view.
The big super mark just across the street offers almost everything, which is quite good for a traveler.

This is my second review of the Pestana Caracas and it's gone downhill since we stayed last.

We first stayed at the Pestana a couple of years ago when it was shiny and new. There were some service issues but the style and newness of the property made up for this shortfall.

So, two years on…

We arrived following a long flight on a Tuesday afternoon. The cab dropped us off on the hotel’s driveway and we eventually managed to get the attention of a bell-boy.

Check in was relatively painless and we were shown to a twin room, not the queen that had been reserved and confirmed. This meant a wait outside the room whilst the bell-boy went down to reception to get another key. After a 15 hour flight and 2 hour cab-ride from the airport, this was just a pain we could have done without.

Ten minutes later and we were in our new room. Poor maintenance is clearly now an issue and the room was very scruffy. There were blood stains on the walls and curtains, an iron burn on the rug, and the rug had curled edges which created a safety risk (I tripped on it twice in several minutes). Hairs littered the bathroom and it just all felt a bit motel-ish. I firmly believe that a paid-for hotel room should be as clean, if not cleaner, than your own home. This fell way short of that standard.

The internet didn’t work in the room but we managed to log on in the lobby (slow service) as we’d heard there was an issue with in-room internet.

The night passed and we were surprised that we hadn’t received any calls from relatives, not one. And that’s very unusual. The next morning we tried to make an outbound call only to find out that the telephone lines had been down for two days. We appreciate that this might be out of the hotel’s control but it was unforgivable for the hotel not to make customers aware of this. This was why the internet wasn’t working, clearly. For me, communications are very important and I didn’t really want to have to make Skype calls from the lobby.

We took this up with the management who seemingly didn’t think it was important enough as they passed it to the GMs secretary to deal with. She met with us and promised to call us back. She didn’t and completely ignored us; even after we left her two telephone messages. There’s no excuse for this behavior. No question. Very rude indeed. We checked out the next day and went directly to the VIP Hotel who seemingly do know how to satisfy their guests.

In conclusion, the Pestana have given up and have a lot to learn about customer service if they want to step up to the plate.

Me, I’m done with the Pestana. End of. Take your dollars to the VIP instead.