My wife and I were booked for 24 & 25 August 2011, we arrived from the Stornoway - Ullapool ferry and booked in on the 24, room was nice but i noticed that the shower seemed not thermostatically controlled, we booked for bar meal at 7:30pm. came down early and studied the menu over a drink. Went to the table about 7;35 and placed order. the soup arrived (after I had asked what the holdup was) 8;10, our main course (after asking again) arrived 8:45. I asked for the manager, when the lady appeared, she said the order went to the Kitchen at 8:00 and they were running two restuarants and that everything was cooked to order, I was not happy, I mentioned about the shower as a constructive crititicism that if someone was scolded they would maybe claim them, and was assured by the Lady that every shower was thermostatically controlled, she offered a free drink and took the price of the starter from the meal, The next morning we went to breakfast and were asked what we would be doing today, we told the waitress and said we would be back at night and possibly see her tomorrow, only to be told we were marked in her book as a departure. I explained that we were booked for two nights, she said that because the room was not suitable, it was better that we left, i again for asked someone from management only to be told that he did not come in before 4:00pm, I asked for a phone number, but was told he could not be contacted. He/She could have come to our room that night and told us of their decision to ask us to leave but instead it was left to a breakfast waitress, gutless. Left disgusted.
Would not recommend my worst enemy to this establishment.
We booked into the Caledonian hotel for the next night, lovely room, good breakfast for £25 less,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC