John and Glenda were a pleasant couple who made us feel welcome, but in our eyes their dated guest house is only suitable for a short one- night stop over because the bedrooms are so small. There was hardly any space to move around in and all we had to sit on was an uncomfortable wooden chair.
Their brochure offer to attend to any special needs or requirements wasn't worth the paper it was written on. I put in a request for cranberry juice at breakfast, for health reasons, but was told to bring my own. My wife suffers from sciatica, and we asked if a mattress topper could be provided as it often helps her to sleep on a different beds. Their email reply was "we don't know what that is" and that was it. No offer to find a solution. For £75-a-night - and we stayed five nights - we expected better than that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 July 2011
We do not understand the comment about the house being "dated" we know that it's nearly 100 years old but the house is re-decorated every year and the room furniture is less than 9 months old. New Dormer and Out of Eden duvets and covers are less than 2 months old. The guest was originally allocated a larger room but he decided he wanted to move to another room even though it was pointed out that it was a little smaller. The guest forgot to mention the cusions on the chairs, since their stay extra chair has been allocated in this room.
We do attend to all guests special needs but the problem in this case was that the request for cranberry juice and matress topper were not received until late in the evening prior to their arrival. During their stay no mention was made of having a different juice which we could of easily obtained and they appeared to be happy with the orange juice we provided and the special teas they requested.
The comfort of the bed was never mentioned and we receive very many positive comments from other guests on how comfortable our beds are.
If only the guest had made his feelings known during their stay we would of made every effort to help.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC