We went to Fuengirola for Xmas, to get away and enjoy a stress free and warm holiday after a family illness last Christmas. I have to say the weather was glorious and didnt disappoint but the hotel left us feeling upset and bitter on departure.
The hotel itself is reasonably clean although the cleaning staff dont really clean the rooms well. Surfaces werent wiped down and under beds werent cleaned . We travelled with a child so were frequently looking under the beds for socks, toys etc so saw how dirty it was under there. We had 3 single beds pushed together and this was fine, altough the sheets are pretty awful and never felt clean. The bathroom was reasonable- shower over a bath and a hairdryer. The toilet seat wasnt on properly and this became irritating after a few days. Tv in room and a small fridge which we werent sure was on or not as it wasnt that cold.
The main problem with the rooms is the noise. I have never before been in a hotel where you can literally hear people in the next room going to the toilet, snoring, clearing their throats and even passing wind in the night. Conversations sound like shouting. When they say the walls are like paper, its no exaggeration...please be warned.
Facilities were generally poor.There was a ping pong table but we were refused bats and a ball, the pool table ate our euros and there were a few airhockey tables and two arcade games. There was a small play area located at the back of the adjoining hotel. I have to say the best thing about the whole place was the indoor pool. It was aesthetically lovely. My son did, however, have a mysterious eye infection the day after being in it but it cleared within a day or so. We did go back in and avoided getting his head under the water and had no problems after that. There is free wifi available if sitting in the reception lounge.
I dont recommend the hotel if you have children and are after entertainment. The shows are far too late with most starting at 10 pm.There is no entertainment before around 8.45 pm.
Food was ok, we went half board and it was self serve buffet style. Frantic but a good range of foods. Disappointed there werent any local or traditional foods. It was mostly british fare but was to be expected.
The most upsetting thing was the Christmas day meal. We had been sold a package with a Christmas day Gala meal. In fact, we travelled there FOR Xmas so this was an attractive feature for the holiday. The Spanish celebrate and have their meal on Xmas eve so we were asked to go to dinner on Xmas eve early so the staff could get away to celebrate their Christmas. We respectfully did so. We were really upset that they didnt repay the gesture the next day.
We had been told the Xmas dinner/lunch was at 1 pm and the maitre d told us we could arrive between 1-3 pm for this meal. Christmas morning, a hotel guest we met in the pool mentioned that he had heard the gala dinner had been cancelled. We arrived at the dining hall at 2-2.20pm to find it was a self serve buffet and not the waiter servive gala dinner and that staff were clearing up to leave. We were ushered to a table that was aboiut to be cleared, with much fuss and checking of watches, and the meal that followed was horrendous. The food was fine, it was the staff and the atmosphere. The tables around us were being cleared, the staff rushing us, clinking dishes, glasses and cutlery into large carts and yelling across us while we bolted our Christmas dinner. While we ate, one waiter reached across and grabbed the token Christmas table decoration (candle) from the centre of our table and packed it away. We were quite shocked by this.
Food was being cleared away from the buffet as we reached for it. Our wine glasses were removed as we ate. My 7 year old son had his napkin taken from his lap and packed away, while he ate! It was very upsetting. As we ate our main meal, the restaurant supervisors helped themselves to the dessert buffet. We left (or were pushed out) before 3 pm and the room was cleared and they had started sweeping up . There were one or two more tables of people who had done the same as us. Others had arrived at 1 pm to a similar atmosphere but we had been told by the head guy that we could arrive anytime between 1 and 3 pm so had done so. I have to say we were very upset and really unhappy at how we had been treated. Extremely disappointing that they didnt pay us the same respect as we had done them the night before. Really bad impression on Spanish people now.
We left on boxing day and were short changed on our safe deposit...but reminded them they had done so and were given the whole amount. The airport transfer was incredible prompt and went like a breeze.
Overall we had a nice holiday and enjoyed the sunshine and the surrounds but really dont recommend this place for a Christmas getaway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC