The new term for being 'ripped off' in our family is 'I have been Maulmonted.'
The chateau is beautiful and could have easily been the treat that we were expecting at the end of our holiday. Unfortunately, we were bitterly disappointed.
Before we went I suspected the restaurant would not be an ideal place to take my three year old and specifically telephoned the chateau to check that it was child friendly. I was assured that it was fine and invited to an 'early sitting' between 6-6.30pm. When we arrived I was told that we could not eat before 7pm, which wasn't ideal but with no where else to go we had no option but to wait . Then we were told that we could only order the 42 euro (per person) menu, the 30 euro (per person) menu advertised on the website and outside the restaurant was not available unless we paid a supplement (?) We couldn't even order A La Carte. The 42 Euro menu was fixed, there was no choice, the ingredients were cheap and not particularly well cooked. My toddler was offered risotto or fillet beef, she doesn't eat rice so I thought the beef would be the best option considering there was no other alternative. They bought her a huge fillet steak with three blobs of broccoli puree, no potatoes, no recognisable vegetables, totally unsuitable for any three year old, needless to say it went untouched and the waiters were quite happy for her to have a bread roll and some raisins that I had bought with me for her dinner. Her meal cost 20 euros.
The rooms were hot, the portable air conditioning (fans) were noisy and pretty much useless. Add a hungry toddler and guess what? Not much sleep for any of us, £200 not very well spent.
When my husband complained in the morning the receptionist apologised but offered no compensation.
Now I realise that the evening receptionist busily totalling the invoices as we left the restauraunt said it all really, they are clearly struggling like the rest of the world, but surely, a better way to run a business would be to offer value for money and when customers complain, listen? Perhaps then the customers might either return or a recommend the hotel to their friends and family....its quite simple really......
