The hotel is new, and still in pretty good shape. The breakfast hours are misleading, though, and the staff was very rigid in not serving us. I came down early for breakfast, and it was very crowed. I came down again at 9:25 for a breakfast buffet that was supposed to end at 9:30. The food was already gone, and when we asked the attendant, she said she was not "allowed" to put any more food out after 9:15. When we mentioned it at check-out, we were told the same thing, using almost exactly the same words. Very poor customer service in my opinion. Too bad, because this poor experience at the very end of our stay left us with a bad feeling about our stay.
- Holiday Inn Conway
- Conway Holiday Inn