TLDR Version: THE MANAGER IS AN ANGRY MAN WHO WILL FIND ANY REASON TO KICK YOU OUT JUST BECAUSE HE FEELS LIKE IT!

Full version:
Our family moved here due to my husband being stationed at Fort Huachuca. Anyone who knows anything about military housing will know that there is always a wait. Our wait? 38 days. We stayed in the Suburban Extended Stay for the first 10 days. It was wonderful and we hoped to stay longer but there was no availability after our initial 10 day reservation. (We didn't know we'd need 38 days until after we'd arrived.) Most of the hotels here are often overbooked on and off because of the nearby military base. My husband and I understand that but we had to have someplace within Sierra Vista to stay... we were down to 2 options: Super 8 and Motel 6.

We should have gone to Super 8.

When we initially entered our room it was filthy. White cat/dog hair was everywhere and it was very obvious because of the bright blue carpeting. The room smelled musty as if it hadn't been dusted properly in months. There was hair in the bathroom sink (my husband didn't tell me about this until the next day.) and the sheets didn't seem to have been changed since the last person who stayed. We contemplating staying that night only and then finding another place to go. To make matters worse our 18 month old son seemed to be doing poorly because of all the animal hair. It was a very hard night. :(

The next day one of the head housekeepers came by and asked if we needed anything. I explained our complaints and he was more than happy to get up as much dog hair as he could. He was very polite and more than happy to give us whatever we needed to make our stay more comfortable.

The next day an entirely different housekeeper came by. She seemed stressed most days but she did her job without complaint. When I asked about the bathroom getting cleaned (due to the hair) she then informed me that it was "company policy that they not enter the rooms while we are inside" (which makes no sense. I'm supposed to just get dressed and pack up myself and my children and do what whenever they decide to come around to clean my room? I didn't even have a vehicle to go anywhere!) BUT she said she could pop in and give it a quick wipe down. So she did.

Every day housekeeping came to our room. EVERY DAY! Most days they had no problem coming in our room to clean despite the "policy". We did our best to conserve towels and tried to arrange full service days on days we could easily be out of the room while giving them time to do their job. Several days I simply had to decline service. (Many of which they told me to "call down to the front desk and tell them I didn't want service" which was SO strange to me. Why should I call the front desk and tell them when I just told you?)

One day we entered our room only to encounter an awful smell. It was a heavy scent like acetone or some cleaner. We asked the head housekeeper what it might be (thinking it was maybe a new housekeeper that had mixed up bathroom cleaners and created fumes) and he then informed me that the shower in the room below us was broken and that they were fixing it so the fumes were from some sort of sealant they had used. They offered to move us or to put a machine in our room that could slowly evaporate the smell while we went to do something else for a while. We decided to do that as it seemed silly to inconvenience the hotel by taking up another room and leaving another dirty room unoccupied. (HAH) Other than the occasional odd event (like the neighbor playing "comfortably numb" rather tellingly and loudly or someone smoking on the walkway right outside a line of non-smoking rooms.) the stay went well and there were no indicators that they had a problem with us staying.

Then came the last week of our stay. I had just paid for the final week and had arranged to be out of the room for a few hours so that housekeeping could do a full service. (And he did an excellent job. I even made a point to thank him.) The next day a housekeeper came by. I'd only seen this young man once prior. (The day before. He was not the one who cleaned my room.) I was not feeling well and was only partially clothed as I had still been sleeping so I remained under the bed covers. He asked if I needed service and I said that he could take the trash out if he wanted but otherwise we were fine. He then proceeded to tell me about the policy of how he cannot enter the room and offered for me to bring him the trash and he would give me liners. I simply said that I didn't need service then (it really wasn't that big of a deal and I certainly wasn't getting up halfway dressed to get him the trash.) and he said that was fine and left.

The next thing I knew the management was there banging on the door and screaming as if he were the police. I called out that it would be "just a moment" and got up to get dressed (even though I REALLY wish I could have just laid back down. I felt horrible.) before I could even pass the end of the bed to get my clothing he again banged on the door bellowing out "MANAGER!" and I again said "just a moment!" louder, this time, thinking he may not have heard me. I dressed and opened the door to meet a man who already seemed rather angry and he proceeded to explain the policy to me, exactly as the housekeeper had before. Nothing else. Just the same rote policy. No direction. Not a "so if you want your trash removed please give it to me now." or "I just want to make sure this is clear, have a nice day." just... the policy. Okay. I get it. I got it then. I informed him that I understood and he again began to recite the policy and I again said I understood and then said how I didn't even understand why he was there. I didn't complain to the housekeeper. I didn't yell at him or say anything nasty to him. I just chose NOT to inconvenience myself in order to have a little trash thrown out. Wasn't that my choice as the customer?

Apparently not. The manager again began to recite the policy and I said that I understood and had no problem with the policy. I wasn't rude to his housekeeper and had not argued with him. I then said that now we were arguing (which was rather unfortunate) because he was here just repeating this policy with no real reason. He then proceeded to get very angry and yell "That's it! You're evicted! You have 20 minutes to get your things and get out!" I was surprised, of course, and angry and said that was fine but I wanted a refund of my money for the days I hadn't yet stayed. He proceeded to say (and I quote) "Bull @$!#! You'll get what's coming to you!" and march off angrily. At this I was more than a little angry myself and yelled back at him that this was no way to treat a customer who had paid nearly $1000 to stay in their motel.

I was left to pack up my things and get out with my 2 small children in 91 degree weather that felt like (according to Real Feel) 102!

While packing he proceeded to come back to inform me that after I got my things out I should "come back to the front desk for a refund" as if nothing had happened and I was the one who'd requested to leave!

Totally crude management. I've worked in hotels and been in management and I would NEVER treat a customer so poorly!

I did nothing illegal. I did nothing wrong. I merely didn't understand why the manager was there to argue with me about the policy.

Oh yeah... and I didn't want my trash removed anymore. Blasphemy!