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Reviewed 7 November 2015

I really, really wanted to love this place. Bliss Spa products in the rooms, fun, sexy lounge, bar and restaurant, super convenient location... but none of this could save the overall feeling of inadequacy that haunts every corner of this dimly-lit, over-priced, wannabe-hipster hotel. We checked in, not expecting a zen-like experience... we read the reviews and knew it would be a lively place. We're always down for some music, drinks and fun... but the booming bass lines until 3am from the nest of clubs across the street ruined any semblance of rest for which I was hoping. We changed rooms less than 5 minutes after walking in. We had asked for something reasonably quiet and were originally placed in a room directly facing the clubs, immediately across from the elevator bank. We were moved to the side of the hotel, which made the noise level significantly more tolerable. How anyone manages to sleep on the club side of the hotel is beyond me. The room itself, trying so hard to be innovative, with the bed smack in the middle - is just silly, unnecessary, and not even a novelty - it's just annoying. No real privacy to speak of in the 'bathroom area' and walls so thin, you can hear conversations word for word (not to mention, everything else there is to hear in a hotel room... how lucky for us all!). Wifi priced at an absurd $14.95 a day? Why, yes, yes it was. We considered checking out and finding something else, but everywhere in town was booked solid due to conferences. We'll find our Scottsdale haven soon... I know it. It's just never going to be at the W.

Pros: In the heart of things... lots of restaurants, shops and bars within easy walking distance. Cool pool area. Good pillows. The manager on duty did send up a bottle of champagne when we asked to change rooms, which honestly was a nice touch, and saved this review from being a one star.

Cons: Seriously noisy. Indifferent staff for the most part. Ineffective room layout. Value just not there for us overall. Food and drinks on the way too pricey side. Staff and management don't seem to truly care about the client experience.

Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank babybee236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2015

We came to celebrate her 40th birthday party and the hotel had a modern vibe and party atmosphere. We rented two cabanas and had a great time though the waitresses were so-so compared to Vegas waitresses. When you're spending thousands of dollars on drinks you'd hoped to have look like they're happy to be at work.

One thing to note if you are staying on the side where all of the restaurants or clubs are located it may get a little noisy so please beware.

Date of stay: September 2015
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Liberty817
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 November 2015

Beware the night manager! Sean Morrow is worried too much about showing he is in charge than elevating customer experience. I went to discuss the fact that he disrespected my wife by yelling at her for coming down some stairs instead of using the escalator. Within the space of a handful of words...rather than simply apologize and offer to comp some food etc. for us, he cited Arizona Law that allows any proprietor to kick any customer out at any time they choose, and threatened me. I am not the type of person to walk away from a threat, particularly when I am a registered guest of the hotel, and I am talking to a hotel manager, so I told him to do what he thought best. He called the police and kicked us out, in spite of the fact that a) we had done nothing to warrant, b) I was paying for 2 rooms we had checked into about 3 hours before, and c) he was walking away from the chunk the 4 of us were going to drop over the next 3 nights. If you are a strong hospitality manager, you turn an unhappy customer into a satisfied evangelist by turning a negative into a positive, admitting you are wrong if necessary, and throwing in a little something extra. Sean Morrow is the negative, and as long as he works there, there is a danger that you to will be thrown out if you question his actions during your stay. The worst of human beings, much less hospitality "professionals."

Date of stay: October 2015
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
13  Thank Steve S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 November 2015

This is a trendy hotel right in the middle of the entertainment district. There must be 40 bars and nite clubs surrounding the hotel. It's a great location and place to stay if you are looking to walk to the bars. There is also a couple great bars within the hotel!

Date of stay: September 2015
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank FoodCritic4Life
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2015 via mobile

We've stayed in some dumps in our day, either by accident or because we were cheap. This time we were hoping for a funky kind of place and pricing was not the issue because we had been closed out of the hotel where our business conference was being held.

What we got was something totally unpleasant. Rooms are minuscule with the bed in the middle of the room, bathroom almost part of the bedroom. Rooms had been sprayed with something that smelled so awful that it took 24 hours of keeping the window open to be able to breathe in the room. Views are non existent. Incredibly pretentious, with elevators called "lifts" and staff called "talent". Took over an hour to get lunch, which was cold to boot. Staff is pleasant but pretty ineffectual. Dirty dishes sat in the hall for 24 hours at least.

Date of stay: October 2015
Trip type: Travelled on business
1  Thank rjkahn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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