Overall the hotel is good. The meeting space worked great and good food. Now my room was a total disapointment. I had a Jr Suite. The room was a bit dated. The bed needs to be updated. I had a whirlpool tub that was broken and leaked the entire time I was there. I called the front desk 3 times and it was not fixed durign the course of the week while I was there.

Besides the lack of response from the front desk the meeting planners were great and the overall meeting was a success. I may give it one more chance

Was stranded in Phoenix last night, and got a great rate ($60). Very comfy bed, very clean, friendly staff, great breakfast buffet, fast airport shuttle. All in all, totally with it for a great night's sleep.

I live in the Phoenix area and used to stay at this facility eight or ten times a year. Now I only stay here if the price is great. I can't say enough for the desk staff and people in the bar and restaurant. Mike is a great asset to the Rimrock. Shuttle drivers are always courteous and usually on time. That being said, the bathrooms need a redo, the heating and air conditioning seldom maintain a comfortable temperature, even after a visit by the maintenance staff, and the overall room maintenance is not kept current (caulking, paint, scratches and dents, etc.). Maybe other guests will rate it higher than I have, because they didn't stay here three or four years ago, when it was an outstanding property. I sincerely hope that management will spend some money and get this hotel back to where it was.

Hotel and staff were nice. Have stayed there a few times without any issues until this last stay. The smoke alarms went off several times....6 or 7 from 3 a.m through 5 a.m. They couldn't get them to turn off for periods of 10 to 20 minute intervals. No sleep after that.