Have just returned from Goa staying at Heritage, with husband and good friends. We upgraded to club rooms, which were spacious and overlooked the gardens, and very quiet. The staff are all very helpful, nothing too much trouble, and are there to ensure you have a good holiday experience. Rooms were cleaned daily, towels changed daily, and fridge replenished at intervals. Food was good, and the Mango Restaurant, was fine dining at its best. We experienced a birthday, and anniversary whilst there, and were really spoilt with flowers, cards, champagne and cake. Thank you to all staff for making us feel so special. Thanks go to Sophia, James and all the animation team, we hope to return to enjoy another holiday in the near future. If you anticipate visiting this hotel, please take a walk to the beautiful secluded beach, and maybe have a quiet drink at the Star fish, managed by Anthony, who is a lovely man, as are Joseph and Jack, the food here is also exeptional, a big of a rustic feel in the shack, but hey you are on the beach, but the food is cheap, and of good quality, and cooked whilst you wait. Although on all inclusive, we spend a little money helping the local folk there also. Overall a super time was had. Only issue we had was that beds around the pool were reserved by 6.30am, this needs to be addressed by management, as sometimes were not occupied until after lunch. Maybe remove towels from beds not occupied say by 10.30am. also the area around the pool was sometimes a bit claustrophobic, perhaps making another grassed area would help the feeling of spaciousness. However we will be back.
Club rooms are spacious and quiet, and overllok the gardens
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 March 2012
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Thank you very much for taking the time to share your experience on Trip Advisor and recognising our team members for their efforts.
It was an absolute delight to have been of service to you.
Your gracious comments have been shared with the team , who were very proud to read such a delightfull review from you.
We are commited to quality service and it is recognition such as yours which is a great source of pride and inspires us further to deliver our best.
My apologies on the sun bed issue. may i assure you that your comments have been shared with my colleagues at the pool area and you will see a marked change during your next stay with us.
We thank you for your support and encouragement and eagerly await to having more opportunities to serve you in the near future.
With Warm Regards
The Heritage Village Club - Goa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC