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Sheraton Wild Horse Pass Resort & Spa: Traveller Reviews

4.0 of 5
5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
Hotel amenities
Sheraton Wild Horse Pass Resort & Spa
Ranked #4 of 26 hotels in Chandler
4.5 of 5 stars 673 Reviews
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673 reviews from our community

What travellers say about this hotel
  • Pool area(17)
  • Golf course(16)
  • Lobby bar(9)
  • Very nice(8)
  • Kai restaurant(7)
  • Native american(6)
  • Rooms are clean(4)
  • Friendly and courteous(4)
Traveller rating
    414
    157
    47
    32
    23
Only show reviews for Family (149) | Couples (153) | Business (216)
Date Rating
Wilmington, Delaware
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“"Beautiful, Peaceful & Sereen"”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I have always wanted to go to Arizona & decided after doing my research that this was the Resort & Spa to visit. The added feature was that it is located on the researvation and owned by Native American's partnered with the Sheraton. The design, murals and layout of the resort is beautiful and the Native American music that you hear through out the resort is very peacful. The food is mouth watering as it it grow on the reservation. The 1 1/2 trail ride on a beautiful horse at the Koli Equestrian Center located on the grounds is a must if you stay at the resort.
The staff was very helpful and friendly.

Room Tip: A room with a view of Camel Back Moutain, the golf course and the horse sable on the 2nd or 3rd floo...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Queen302 about Sheraton Wild Horse Pass Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie Heckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
26 March 2012
Dear Guest,

We are honored that we were your resort of choice for your first visit to Arizona. It sounds as though you thoroughly enjoyed your time here and we able to experience many of our signature amenities.

I am happy to hear that you appreciated the cultural aspect of our resort. We take pride in sharing the history and culture of the Pima and Maricopa people and I hope that you returned home with a true sense of place and a lasting impression of the Native American Culture.

Thank you for taking time to share thoughts about your stay. We hope that you chose to stay with us again next time you visit Arizona.

Sincerely,
Stephanie Heckathorne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Contributor
38 reviews 38 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Nice location and quite”
4 of 5 stars Reviewed 5 February 2012

Chose to stay at the resort because of its proximity to a gymnastics meet at Rawhide.

Overall, the room was a nice size for my family with a wonderful view of the golf course and mountains.

We had a ground floor room which made accessing the pool and grounds convenient through the porch doors.

The spa is nice, but pricey. Children under 18 are not allowed to use the facility- which is unfortunate since my son could not work out. Also, be mindful of the $20 "resort fee" to use the spa if you do not plan a treatment.

There are a vast array of hidden costs- tips, wifi, resort fees, and others.

Overall, this is a resort with nice surroundings, good service, quite, easy access to the casino, a great pool, with a nice price tag too.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jlobel70 about Sheraton Wild Horse Pass Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Top Contributor
51 reviews 51 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Pretty, but lacking”
2 of 5 stars Reviewed 1 February 2012

staff was nice, rooms were ok, food was average, and room service was TERRIBLE - both in the menu and the 'service'; bar staff was just ok

place is absolutely beautiful though.....pool gorgeous

  • Stayed July 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Work2TravelMore about Sheraton Wild Horse Pass Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie Heckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
26 March 2012
Dear Guest,

Thank you for taking the time to provide us with your thoughts. We value hearing from our guests and appreciate that you have provided us with your feedback.

We sincerely apologize that your experience with in-room dining did not go well. I understand that our sentiment alone does nothing to solve the problem and I would love the opportunity to further discuss the details of your experience. This way, we can improve upon our shortcomings and prevent a similar occurrence from happening in the future.

My contact information is easily found on our website if you wish to connect with me.

Sincerely,
Stephanie Heckathorne
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Chicago, Illinois
1 review
“Best Conference Ever!”
5 of 5 stars Reviewed 31 January 2012

What great experience we had at the Sheraton Wild Horse Pass Resort & Spa. The service was exceptional and our attendees had nothing but fantastic things to say - all very important for a meeting planner. Our sales professional, Kristi Mastrantuono, was a pleasure to work with and the event was a true success.

Chiara De Vincenzo
Travel&Relocation Manager
Morton's The Steakhouse

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChiaraDV about Sheraton Wild Horse Pass Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vail, AZ
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Beautiful Setting”
5 of 5 stars Reviewed 31 January 2012

We spent a lovely night at this wonderful resort. Pet friendly, very clean property and beautiful rooms with spectacular views!!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cooperblue about Sheraton Wild Horse Pass Resort & Spa
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Additional Information about Sheraton Wild Horse Pass Resort & Spa

  • Sheraton Wild Horse Pass Resort
  • Sheraton Chandler
  • Chandler Sheraton
  • Sheraton Wild Horse Pass Resort And Spa
Address: 5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
Price range (per night):* 118 AUD - 245 AUD

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