this is the best hotel i have stayed in in egypt the staff are first class and cant do enough for you eight of us stayed for two weeks and were looked after like royalty. we went to the italian resturant more thn once and i had the best steak i have ever tasted .we all look forward to our next visit.

The hotel was very quiet and almost deserted after 11pm late December/early January. The food at the gala dinner was fantastic and the staff had worked very hard. Food in general was fine but the a la carte menus were restricted and mediocre (except the steak in the Italian or if you paid extra in the seafood restaurant).
The staff were usually very friendly and helpful especially in the lobby bar. They work long hours and still manage to smile and be pleasant. Problems were dealt with extremely quickly but when it related to the Italian restaurant, the manager reacted unprofessionally and aggressively in front of other customers and continued his obvious displeasure whenever he saw us.
The location is very isolated and taxis anywhere are expensive. Thomas Cook claims the resort is at El Quseir (which is 35 km) but it is closer to Marsa Alam. Port Ghalib was a deserted, sterile marina and we struggled to pass 2 hours until our taxi returned. El Quseir is truly Egyptian and more vibrant but it doesn`t take long to explore it.
Dive Dive at Port Ghalib is an etremely professional place and inspired much more confidence than the hotel dive shop, who hadn`t heard of BSAC, didn`t have prices available and is not really operational. Dive Dive even organised free transport for me which saved me a £40 taxi fare.
Beware of chilly winds and when it gets dark at 5pm in winter. We spent most early evenings keeping warm under duvets as the heating didn`t work. I`m sure it`s very different in summer though.
Sentido Oriental is fine if you only want to relax and don`t care which country you are in as it could be anywhere in the world.

Me and my boyfriend went to the sentido in September 2011 for two weeks, and we had the most amazing time! From the start it was amazing! please dont be put off by the long transfer, its so worth it! we arrived at nearly 2am, and we were greeted by towels and fresh fruit juices! bags were waiting for us at our room, my boyfriend effed up the safe code, we rang reception and before you know it they were there to help us with the safe even though it was very early hours of the morning!
the food is lovely, all different types, our favourite was the italian! mohammed and mamood are fantastic guys and are always smiling and would do anything for you, the steak is the most incredible i have ever tasted! we met a couple and the bloke actually said it was better than sex!!
Saad in the main restaurant was fantastic always bringing drinks and was so lovely!
Aston was most definatley the best guy there! Was so friendly and he made our holiay so special!
Shico and Youself the photo guys are such a laugh and made our holiday, got the most amazing photos ever!
And how could i forget little mustafa! heeeeyyy english! haha loved him!
and of corse Foxy and Dj Momo!
One of the shops invited us in to smoke shisha and drink egyptian tea, just for a chat, was just amazing!
Met some incredible people who made our holiday so special!

to anyone who is looking to go to this hotel i would strongly recommend, making my parents go and hopefully going to book again this year!

Thankyou to everyone who works at the sentido, you all work so hard and it makes everyones holiday so special! xxxx

Me and my girlfriend booked this holiday in 2010 to go in September 2011 16th to 30th. We choose this hotel because of the comments on trip advisor and what thomas cook said. This was our first holiday away from the parents and we just wanted to escape and relax, that's just what we did! Fantastic hotel and great service. We arrived at 1am in the morning and was greeted with warm towels and a fruit drink, which was gladly appreciated! The reception was great, even when I messed the safety box up that night at 2am they came straight away! Fantastic food, so much to choose from (don't be put off by other reviews say it was poor). The Italian and the mangrove were to die for! I had my birthday and the mangrove and was treated to a cake and exceptional fish. Mohammed and Mahmoud in the Italian were true gents and a great laugh! We just made so many friends from Saad in the restaurant, shico the photographer, fox, dj momo and Aston! Everyone was so friendly and you really got to know the real people. All great people and now friends on Facebook :) this truly is the best holiday we have been too (and I've been on many!) do not be put off by the transfer of 2hrs it builds up the expectation and wow factor the hotel gives.
It must be good as the English couples we got friendly with have been returning for years and now have a trees planted in there honour!
Absolutely fantastic and we are really debating going back this September! It's a must...

Dan and Beth :) Sep 2011