This was our first holiday with Sunsail and we booked with this company due to a recommendation from a friend, who had stayed at a different resort.
Having read the other reviews of the resort, which overall are positive, I do wonder if we had bad luck. We did not have any problems with the food, as one reviewer did- we thought the food was excellent: great choice, high quality.
Our problems were with the accommodation.
On arrival we were given a room right at the back of the resort, in a building that had wide, long cracks running along the outside walls, which made the building look fairly dangerous.
We arrived in the dark in the middle of the night and having been in our room about 15mins there was a power cut and as we could not see anything we gave up unpacking, got into bed and stayed there until daylight. We continued to have power cuts every night- after the 3rd night, the hotel supplied a torch so we could at least see where we were going. We noticed after a few nights that the power cut seemed to be isolated to just one small area at the back of the resort, as the lights stayed on at the front.
We had big problems with the bathroom- every time any of us tried to have a shower, water leaked from the bathroom, out under the door, under the fridge and across the bedroom floor. The Sunsail resort manager came and had a look at the problem, but it wasn't fixable, so in the end we put the shower water pressure on low and used hand towels to block the gap under the door from the bathroom to the bedroom, which did stop the water from going under the fridge (a big worry, especially with children in the room).
Next water started leaking from the toilet when it was flushed and formed a small pool of water around the toilet. Then finally the shower curtain broke and fell on top of my son, when he tried to close it. Luckily he wasn't hurt, but we began to feel like we were in some sort of 'You've Been Framed' TV show.
There were no free rooms to move to during the first week of our two week holiday, but fortunately there were spare rooms the following week, so we then moved to a much better room at the front of the resort. This room amazingly had a few of its own plumbing problems (shower went hot and then cold when being used), but if we had been given this room at the beginning of our holiday, I wouldn't have felt the need to write this review.
If this holiday had been a cheap holiday, we would have expected and accepted that the accommodation would not be brilliant. However, the holiday cost thousands of pounds and although the food was great, the resort very pretty, the sailing good, overall the standard of accommodation left us feeling disappointed and that we really did not get value for money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC