We spent two nights at the Landing on September 9th and 10th. We arrived off the ferry late and checked in to find that they had us in a handicap room although we had made the reservation in the Spring and certainly had not requested a handicap room. The room was extremely hot and apparently had not been aired in some time. The clerk did not tell us he had put us in a handicap room and after spending time walking a mile from the designated parking, i did not feel like changing. But I should have. The sheets are like plastic and i don't know if this is per handicap or not, but it matter not as the room as not tended to the next day although we had vacated by 11AM and did not return until after 7PM. As we checked out early the next morning, i attempted to get a cup of coffee from the lobby and was advised that i should wait until the restaurant opened. Noticing my body language, the clerk retrieved a cup of coffee from the "back". Supposedly this property is a Best Western plus and the decor would indicate they are trying, but the operations need some serious attention. For anyone staying there be prepared to manage your services.

We had a great time at the Landing Hotel in Ketchikan. The Executive Suite had a balcony overlooking float planes, cruise ships and the ferry system. Food was good at both the restaurant and pub. The van drivers took you anywhere you wanted to go and pick you up. Had a little trouble with getting the room cleaned but nothing we couldn't handle. Would highly recommend the hotel. Everyone was friendly and helpful with our questions.

My husband and I wanted a late lunch before boarding the ferry to POW Island, so we went to the Landing Restaurant. The menu featured several selections of halibut. I ordered two pieces of fried halibut. They were thick, well prepared, and came with a good dipping "sauce". The chocolate peanut pie was delicious. I spotted a display of huge sweet rolls and requested one to take with me. Our server promised to fine a soft one. She did, and it was tasty. This server was quick and personable.
Two weeks later, we went back for another late lunch before catching the water taxi to the airport. The halibut was just as good as I'd hoped. I requested another sweet roll but our server said they weren't fresh. This server was a bit "scattered" and our service was very slow. We requested water three times before we got it, and the hostess had to come and get our credit card for payment. However, this is a convienient place to eat when you are in the area.

The staff is very friendly.
The room was spacious and clean. Housekeeping staff were very helpful and friendly.
Having two restaurants and a pub on site is great.
The shuttle service makes staying a bit out of the heart of town worthwhile. Taking a cab to and from downtown or tours would be costly and not convenient. The shuttle drivers are friendly and knowledgeable of Ketchikan (Willie rocks!).