We reviewed every place we stayed in Costa Rica and mainly gave 4s and 5s - but this place was terrible and we're genuinely baffled by the decent reviews. Our experience began badly and got worse. The receptionist who greeted us on the evening of December 22 was surly and unhelpful. The room we were taken to looked nice enough (very large, wooden floors, huge bed) but we soon discovered brown stains on the towels, glass doors on the bathroom (do you want to watch the person you're with go to the toilet?) and paper-thin walls so that, even if you don't see the person you're with on the loo, you'll hear everyone else in the hotel doing their business. The breakfast included in our rate was two slices of burnt toast with tea or coffee. Everything else, including orange juice, costs extra. San Jose is a big city - I'd guess you could find somewhere much nicer than this for far less than the $50-odd we paid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 April 2012
I'm sorry you had such a disappointing stay at Costa Rica Guesthouse. We thankfully have consistently great feedback about our staff, I'm sorry you found otherwise.
I'm also sorry if there were stains on the towels, that is not par for the course and we would have happily exchanged them, had we known.
We did a big remodel of a 100 year old house, which is not a purpose built hotel, so you will not find the same soundproofing as in a Best Western etc. That being said, the walls are that of a 100 year old house and generally very thick and made of brick. Where possible we retained original features, and the doors on the bathrooms are all original to the house. They are frosted glass and not transparent.
The free breakfast is very simple, but there are reasonably priced options if people wish something more substantial. Many places in this price range do not have any kind of breakfast included. We also have free coffee and tea available all day.
I feel our prices are very reasonable for what we provide, I'm sorry you did not find it to be so.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC