If you are going to stay near Arenal and want to see lava, this is the place. You can lie in your bed at see the volcano erupt. The hotel is located pretty far out of the way in El Castillo, however it is located on the side of the volcano that is the most clear. In other words, there aren't as many clouds on this side of the volcano for some reason. I've now stayed at this hotel 5 times, you can see my previous reviews for more info, and I've seen lava each time.
If you get a room that is number 17 or higher (honeymoon suite or master suite) or you pick the junior suite that is number 11, you'll get a volcano view from your bed. The good thing about rooms 17 and higher is that in addition to the volcano view, you also get a lake view. The lake, though man made, is beautiful.
The breakfast at the hotel is included and has a continental or typical option. Both of these come with a fruit, cereal, and toast buffet. When in Costa Rica, you have to get the "typical" breakfast that is gallo pinto, fried plantains, eggs, and tortillas. Don't forget to ask for Salsa Lizano! This breakfast will keep you full for waterfall hiking and zip lining!
The restaurant at night is a steak house and is open to the public. The steaks are priced as if you were on vacation in Florida, so be prepared. In fact, pretty much everything in the Arenal area has gotten more expensive in the past two years. So much for cheap Costa Rica! Our cheapest dinner was $40, including one $4 Imperial beer, which tastes surprisingly similar to Budweiser. Unfortunately this place has become so popular, the prices are sky rocketing.
The honeymoon suite where we've stayed multiple times is a very comfortable room. All wooden furniture, tile floors, panoramic views of the lake and volcano, Air Conditioning, and private parking. The only bad thing about the room is the shower. The plumbing is a little dated and the shower will switch from hot to cold and vice versa almost the entire time during a shower. I'd recommend taking a bath instead since the water maintains a constant temperature! I washed my hair under the faucet for the bath tub rather than mess with the shower. My husband, who is much taller than I am, was not fortunate enough to fit under this faucet and was rather annoyed at the constantly changing temperature. The bath tub is pretty big, perfect for soaking, and you could possibly fit two people in it. However, if you are looking to soak in a tub, just go to the hot springs down the street. (I recommend Tabacon, even though I am somewhat against large resorts.) Suck it up and pay the $65, but plan on staying all day so you get your money's worth.
The hotel has done some renovations in the past two years including a swim up pool bar, eliminating the outside seating in front of the restaurant, adding outdoor seating beside the restaurant (over the pool bar), and a 2 computer work area between reception and the restaurant. There is also wireless internet available, but I didn't use it. The computers in the little room are also ridiculously slow, reminiscent of dial up, but still, it is kind of amazing that they could get the wiring up to this hotel since it is so far removed. There are also flat screen tv's in the rooms, I think it is satellite, but I didn't turn it on once during my stay.
My one recommendation to anyone traveling to Costa Rica is that you don't ruin it by expecting it to be like the United States. I heard a woman during my stay complaining that there was no sweet tea in the restaurant to the poor guy who knows just enough English to get by. (There's sugar on the table, make your own! or heaven forbid you try something new, perhaps a batido en agua de maracuya - passion fruit smoothie) The thing that makes Costa Rica special is that it ISN'T the USA!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC