the room is very dusty, service very slow.... not systematic at all... mattress quality is very terrible. i think its high time for them to throw the mattress and replace with a new one as i got backbone ache when am staying there for 3 nights... breakfast is terrible... service in the restaurant is very slow. their room key card is so stupid need to change almost every time we go out!!!

The rooms were really good, the best we stayed in on a trip of North India. However, the hotel is let down by its restaurant. It has absolutely no atmosphere even though the food is OK. Our recommendation is to turn left out the hotel and walk for five minutes, there is another hotel here with a restaurant attached which has traditional Indian entertainment, great atmosphere and good food. Also, the breakfast at the Mawa Mahal was somewhat lacking, we had to pay extra for orange juice, this was an extortionate price which the waiter wanted cash - we refused and eventually paid at reception when we insisted that it was added to our bill - a scam we think but it left a sour taste in the mouth!! The orange juice was not even fresh!!

The rooms are big and comfortable, also I found the staff very courteous as well as efficient.

This hotel is located far too far outside of the main areas one would be intending to visit... This said there is a Western style coffee shop across the road - which currently has major roadworks on it - and a couple of very nice boutique/unusual shops within walking distance - but that is all that is within easy reach.... for anything else you are looking at a half hour rickshaw ride....

Apart from the fact that the hotel is located on a major road - dual cariageway style - complete with road works and miles from anything - this hotel is the worst I stayed in during my India visit!

It is noisy - outside and in.... the staff look friendly on the desk - yet do very little about anything you ask.... with the exception of the housekeeping and restaurant staff that seem to manage to get everything right...

Restaurant - food is ok - nothing amazing - beware that when offered any juices to drink these are not inlcuded in the price and they tried to charge me 300 rupees for a small glass! Service can be a little slow - so leave loads of time... Apart from breakfast, there are never many people in the restaurant...

Rooms - comfortable enough - though you will need to order more blankets....but the heating does work should you need it.... Majority of rooms face the main road - and are so noisy you will not be sleeping much. They are quite dusty also. And the windows are very ill fitting which no doubt adds to the problems I mentioned... there is a continuous electrical humming noise that doesn;'t recede unless you take the room card out of the wall - which reduces you to using candlelight!!!

Unless you are absolutely desperate - find somewhere else to stay...