i stayed in Fortune Select Exotica hotel in July 2011 and had a very bad experience.
Hotel room was not upto the mark, room service was very slow, bed sheet was torn, AC was not working properly. Room was in wet condition.
Hotel staff Courtesy was not upto the mark, in fact hotel has given some complementary food vouchers at the time of check in the hotel but when we tried to use those vouchers, hotel restaurant staff denied to accept those vouchers.
overall experience - No value for Money.
Room Tip: no suggestion
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 March 2012
Dear Mr Ravi,
Dear Mr. Paul,
Greetings from Fortune Select Exotica !
At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Navi Mumbai.
I am disturbed to know that you were not satisfied with your experience of our services and facilities. Your feedback has been taken very seriously by our team and we shall ensure that every facet of your discomfort is converted to a positive experience
At Fortune Select Exotica, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations.
I look forward to meeting you during your next visit to Fortune Select Exotica and would be delighted to assist you with any requirements.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC