This hotel is right opposite City Central Mall which is in the city. Good location for me as I need to travel within the city.

The lobby and the Via Restaurant looks very proper and decent. I was allegedly given a triple upgrade on the rooms type but I have to say this is one of the hotels that I am reluctant to return to stay. In short - it is in need for major upgrading works.

The restaurant has quite new furnishing and very inviting. The food was fantastic and was reasonably priced in this restaurant setting.

I had a suite, but it was very old and was told it was never renovated since the hotel was built in 1985.

The lift is very old and doesn't have a Open/Close button. Stalled in the evening when I was trying to go up. Luckily the door was jammed opened and I was able to get out. There's another service lift running beside it which is full of staff.

The staff were all very courteous and helpful though. I have to give them all the compliments but unfortunately this hotel's rooms are just too unacceptable to me. If I were to return to this hotel, it would just be to eat in their restaurant.

I was told they are starting renovation for the rooms and may complete by 2013.

I used to stay in this hotel for last approx two years. It is very conveniently located very near to Mumbai central Railway Station. The staff is very courtesies. Very well maintained. But the one thing which pinches me that they increased tariff so frequently. Otherwise everything is very nice.

Of the 10 hotels where I stayed in India, this was the worst.
We stayed in the 5 th floor, the rooms were small, smelled damp and was very hot and the air conditioning was noisy. Two nights were spent in very bad that barely slept.
The location it's not so good and it's not safe.

I stayed here in this hotel for a few months for a business purpose. Even though the rate per night is quite overly priced compared to the service provided, I choose to come here again for a second business visit to Mumbai.
It seems that the price increased within a short time period with bunch of taxes and charges (that you will not enjoy paying). Being a regular guest does not guarantee a good rate and attention. The manager on duty is horribly rude. (maybe should learn something from the bell-boys!!). Do not get surprised if you have been told to wait just because the manager is having his meal!
Everything in this hotel is payable except for the drinking water which is doubt of its source.
Choices for breakfast is limited and not liking them very much.
Located in the heart of the city and accessible for public transport but not in a 'healthy' environment.
Room condition is average with smelly green rough blanket. Noisy air conditioner with no speed control. Old bulge round TV with no ESPN/Star Sports-for sports lover.
In short, the service is much poorer than the price paid. Not worth for the money paid.
Never think to have business with this hotel again!