I had the great pleasure of spending a week at the Taj in January for a work event and must say that it was a first class experience from the moment I arrived. International flights can arrive very early in the morning so I had arranged for the room by paying for the prior night. Ryan from the sales office treated me and my group like family all the way through and handled our event beautifully.
But back to the hotel experience. Other reviewers are correct in saying that it's a dramatically different experience staying in the 'Palace' section of the hotel vs. the Tower...if possible, stay in the Palace. I was on the top floor and had a partial sea view room which is also preferable to the garden view. Top floor rooms don't have particularly high ceilings (lower floors are better for that) but they're very quiet and graciously appointed.
The service was top rate. Very friendly staff from reception (check in was handled in my room...very nice perk) to the restaurant staff who quickly remember your name. There's also a lovely pool (though get there early for good seats if you want a day of sun), and a nice spa/gym. While I was there, the hotel was hosting a fashion show which some guests were invited to...very nice touch.
The Palace/Sea View rooms a more expensive but really make the experience.
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