We had terrible experience here. We arrive around 13.00 to do the check- in but by that time they gave our room to someone else! And the worth thong is that we had to guess it. For about an hour they let us wait and when we asked what's happening they ignored us including our driver. Then they wanted to send us to a cheap hotel named Panorama and when we looked on trip advisor we refused to go there. At the end they gave us their staff room without telling it to us, thinking that we are stupid and we won't look at pictures and see how the rooms look like. Therefore I will marked them on that, bathroom was stincked and very poor service let's see if they will charge us for full price. I would say just be aware if it happens to you them avoid it.

We reached Kandy on Dec 22nd 2011. Serene Garden was amazing and our room was on 5th floor. The view outside was fantastic. Hotel was amazing. Rooms were clean and everything was in place. We missed the cultural hotel in Kandy due to time constraint. The cultural show timing was 5:30PM whereas we reached Kandy around 6:30PM.
Food was good and the early morning view from our room was very pleasant.

I stayed for 3 nights while doing the tourist 'stuff' around kandy etc and used the SGH as my base.

The room was adequate and the staff were always on hand with helpful tips. the banquet each evening was quite good. i had booked this with my stay but otherwise it is 1,500 rupiah but definitely worth it if you are hungry as there is a good selection.

the tiled floors can make it a bit noisy at times (with the noise from rooms above) and, while the rooms are not spacious they are comfortable, given the amount of time you actually spend in the hotel room.

We stayed in Hotel Serene Garden in Kandy Srilanka, the hotel is quite good with quite good rooms and a restaurant, but we had bad experience with the bathrooms, there was no out let to water outside the shower enclosure, hence water spilt from the sink and water coming out of the shower enclosure was coming out from the bathroom. but otherwise it is just fine.