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Serene Garden Hotel: Traveller Reviews

189 Rajapihilla Mawatha, Kandy, Sri Lanka
Hotel amenities
Serene Garden Hotel
Ranked #20 of 34 hotels in Kandy
3.5 of 5 stars 67 Reviews
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67 reviews from our community

    Trip type
Traveller rating
    9
    29
    23
    3
    3
Date Rating
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Very poor service and stincky bathroom- not worth the money”
2 of 5 stars Reviewed 14 January 2012

We had terrible experience here. We arrive around 13.00 to do the check- in but by that time they gave our room to someone else! And the worth thong is that we had to guess it. For about an hour they let us wait and when we asked what's happening they ignored us including our driver. Then they wanted to send us to a cheap hotel named Panorama and when we looked on trip advisor we refused to go there. At the end they gave us their staff room without telling it to us, thinking that we are stupid and we won't look at pictures and see how the rooms look like. Therefore I will marked them on that, bathroom was stincked and very poor service let's see if they will charge us for full price. I would say just be aware if it happens to you them avoid it.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lsri about Serene Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, India
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Wonderful Place”
4 of 5 stars Reviewed 14 January 2012

We reached Kandy on Dec 22nd 2011. Serene Garden was amazing and our room was on 5th floor. The view outside was fantastic. Hotel was amazing. Rooms were clean and everything was in place. We missed the cultural hotel in Kandy due to time constraint. The cultural show timing was 5:30PM whereas we reached Kandy around 6:30PM.
Food was good and the early morning view from our room was very pleasant.

Room Tip: Rooms on fifth floor have wonderful outside view.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PrasunMaharaj about Serene Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“not quite a serene garden but an ok stay”
3 of 5 stars Reviewed 14 January 2012

I stayed for 3 nights while doing the tourist 'stuff' around kandy etc and used the SGH as my base.

The room was adequate and the staff were always on hand with helpful tips. the banquet each evening was quite good. i had booked this with my stay but otherwise it is 1,500 rupiah but definitely worth it if you are hungry as there is a good selection.

the tiled floors can make it a bit noisy at times (with the noise from rooms above) and, while the rooms are not spacious they are comfortable, given the amount of time you actually spend in the hotel room.

Room Tip: ask for a room that is not adjacent to the room that is shared by the drivers - there can be quite a...
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Debbie H about Serene Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore, India
1 review
“Good Hotel with bad bathroom”
3 of 5 stars Reviewed 4 January 2012

We stayed in Hotel Serene Garden in Kandy Srilanka, the hotel is quite good with quite good rooms and a restaurant, but we had bad experience with the bathrooms, there was no out let to water outside the shower enclosure, hence water spilt from the sink and water coming out of the shower enclosure was coming out from the bathroom. but otherwise it is just fine.

Room Tip: Can try Serene Grand instead.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rishabh S about Serene Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tel aviv
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“a great hotel with great prcie”
5 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

we just came back after 11 days in sri lanka.
this hotel is very good-clean- with a good price and good food. we had a beautiful room (that we had to close the balcony's door as monkys were there in the morning-)
although it is not close to kandy center - you have tuktuk texi available there all the time/
the food is great and KUMAR the dinning room mng was helping us a lot as we are we do not eat meat and he arranged us (every night) a fish on the grill extra with the great buffet they served.
as i had my B-Day they send us to the room a tasty chocolate cake and the stuff there were so kind and nice
highly recommended!!!!!!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hadas1 about Serene Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Serene Garden Hotel

189 Rajapihilla Mawatha, Kandy, Sri Lanka
Price range (per night):* 96 AUD - 200 AUD

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