Anuradhapura was our first stop in Sri Lanka and I was so impressed by this hotel because of one particular instance of great service. We traveled as a couple and went to the hotel's dinner buffet for a consecutive 2 nights. On the 2nd night, my boyfriend was not feeling well and could only eat fruits at the buffet. When it came time to sign for the meal, we saw that the hotel was charging us only for 1 person's buffet and 1 fruit platter. It turns out that without us asking, the waiting staff had observed that 1 person was only eating fruits, and they proactively and very discreetly adjusted the bill accordingly.
I personally felt very touched by this. Either this hotel offers very good training for its staff, or Sri Lankans are naturally disposed to this kind of respectful, dignified hospitality.
- Palm Garden Village Anuradhapura
