“Tried it once, thought I would try it again. My mistake.”
I had stayed at this hotel on a previous trip to FL in March of 2010 and found some issues that should have been easy to fix but on a second visit to this hotel on March, 17th of 2011 I saw things were no better in some regards and in other areas they were even worse. First of all, I have one of the ABVI member cards that is supposed to qualify me for a 15% discount on the room rate. Last year when I made the reservation over the phone I was given a rate of X amount of dollars. When I informed the lady on the phone I had a membership card I was given a different price (lower) for the room that was satisfactory to me. But yet when I got to the hotel late that night with my family I was charged the higher price. When I told the check in clerk I was quoted a lower price I was told that the person I had spoken to had made a mistake and the price I was now being quoted already included the discount. The next morning the breakfast that they were so proud of turned out to be nothing more than stale bread, donuts, cereal. etc etc.
So ok, anyone can have a bad day so on my latest trip to FL this past week I thought I would give this hotel a second chance. I must say the results were no better this time around. I called while enroute down I-65 to inquire about the room rates and was quoted a price of $63. dollars with the tax already included and some odd cents. I did not mention that I had a membership card this time as I was going to wait until I got to the hotel and see the person face to face to see what showing my card would do to the rate.
Once I arrived at the hotel and I was quoted the same price I had been told of over the phone I then showed the clerk my membership card but was told that my room rate was already discounted but if I preferred to use that card I would actually end up paying more because the room rate was normally $79. plus tax. I have since returned home and just went online and checked that hotels website, and surprise surprise.....that same room I stayed in is going for $55.95 plus tax right now. The VERY SAME rate I was quoted on the phone last week when I called about the rates.
The only thing I can get from all of this is this hotel management refuses to honor the ABVI membership discount cards and will make up any excuse to the customer they can to justify their actions.
As for the room I stayed in that night? There was a dirty towel laying on the luggage rack in the closet, the bed was uncomfortable, and the breakfast was the same as my previous stay. Stale donuts, cereal, bread. There was no milk put out for those wanting cereal or glasses/cups set aside for anyone who wanted juice. I was told that breakfast ran from 5-9 AM but yet when I went into the breakfast room around 8:00 AM the lights were off and it appeared that I was the first one to have gone in there that morning. No coffee, juice or milk was set out at all for the customers use.
Oh well, this will be the last time I will use this particular hotel and I strongly advise all other travelers to avoid it too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC