This hotel is very well located, and the house is very nice, old Bukharan style, and there is a wonderful room for breakfast.

Nice staff.

First of all the hotel is beautiful, our room was very comfortable, the service on the whole was efficient and professional, the cleaners cleaned our room to a degree i have never seen before, the breakfast was one of the best we had in Uzbekistan and served in a dining room that is unforgetable but we left with a bad taste in our mouth. The owner Komil had to be gently reminded that he had forgotten to give us our full change when we checked out and only after showing my wallet which had no $5 notes admitted his mistake. He offered to get us flight tickets to Almaty which he phoned, checked the price and quoted us prices 20,000 sum more than what we ended up paying when we bought the tickets ourselfs. This was the price before he added the hotels charge for purchasing the tickets 'which they had to drive to the airport to get' although we managed to purchase the tickets ourselves from an avia kassa just outside the old town 15 minutes walk away. We also got offered a taxi from the hotel to train station for 20 thousand although the correct price is closer to 5 thousand. Its fine to pay a little more for the convenience but trying to get your guests to pay 4 times the going rate for a taxi is beyond believable. Could be a great hotel if they cut out the sharp practices, stayed in much less appealing hotels in Uzbekistan but left with much better impressions due to the genuine warm hospitality.

We had a beautiful room which took our breath away, and was comfortable and reasonably priced. Breakfast was served in a quite astonishing hall, and the meal set us up for the day. We had a power cut one evening for an hour, but this affected a large area of Bukhara. Best of all was the staff, especially Komil, whose help and support (and excellent English) knew no bounds. There is a lack of street lighting around the hotel but nevertheless the location is hard to beat. I'd definitely come back here and would recommend it to anyone coming to Bukhara.

The hotel came highly recommended by colleagues for outstanding service. The place is super authentic, and very charming. You really feel like you are a guest in their home and not at a hotel.