“Inhospitable Unreliable Irresponsible Negligent Arrogant Very Swampy Jungle-like Establishment”
The guesthouse did NOT HONOUR our RESERVATION; they said on our arrival that no such room available at that moment, that is, they simply did not make any booking for the room that we have reserved more than a month prior to our arrival of a fan ensuite room; instead, they said they have more expensive rooms and not at the price that we requested, when in fact their website clearly quoted the price that is lower than what the receptionist quoted. Then the inexperienced guesthouse staff, whose manager was not around, excused themselves that the website is an old site, and that now they have upgraded themselves with the name “House”, and no longer a “guesthouse” when in fact it is still a “guest house”, loudly & clearly painted in the directions they place outside the vicinity.
With that they refused to take any responsibility of honouring our original booking which has been made far in advance of more than a month before our scheduled arrival, but DUMPED us, the GUESTS, to the next door’s guesthouse. The attitude was: TAKE IT OR LEAVE IT. They refused to take responsibility of the fact that the guests have come all the way to their guesthouse and being TURNED OUT UNCEREMONIOUSLY without so much of an apology or a sense of compunction at their own mistake.
The worst part was the arrogance of the young staff, shrugging off & saying that whatever bad review we write of their irresponsibility & unreliability, they are not worried because they can always make it up with any future guests. She thought she could get away with murder as well!
They also LIE about the distance of their location which is not a matter of a few minutes, but some distance into some poverty-ridden alleys with dogs fiercely barking at you especially at night.
And they never reimbursed the transportation that they said they would if you ask for a “free” pickup from the station.
It is by far the WORST GUESTHOUSE we encountered throughout our visit in Thailand. They never thought what damage they did to the country’s tourism industry and their own reputation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC