We got back last night from this hotel, and I thought I would share the experience as always.

We had booked this hotel as we have stayed at the Tropicana Grand Azure and this is the same chain of hotels, also it is graded as premier so we were looking forward to a really great experience.

We arrived to be greeted by the usual very professional, friendly staff. We always upgrade the room choice on arrival so we did and we were shown to the Junior suite and were not dissappointed, the rooms are very large with a walk in wardrobe and a huge marble bathroom, the bedroom and the sitting rooms are divided by a tv that swivells round so it can be watched from either end of the room and the balcony overlooked the beach and the pool, very impressive indeed.

When we upgraded at the Tropicana we were also upgraded into a private restaurant and a private sitting room for the use of the people that were occupying suites, so obviously we were expecting the same treatment here, but ohh no. We were told that to use the Executive Lounge as they called it we would have to upgrade to Ultra inclusive, this cost us another £160 for the 6 night we had left. We are normal working people but like a bit of luxury when we get away so we paid it!

There is no Exec restaurant the food is served in the lounge and is lacking in choice, we ate in this lounge twice and left the food both times as it was not up to scratch,(one of those times I only had a club sandwich, which was awful) both times we ended up eating in one of the other self serve places as the choice was vast and the food excellent, they also claim that you can get all day snacks and drinks in the exec lounge, which from what I could tell meant that the food stood out all day until it was eaten or thown away as it never seemed to be changed, the choice was either small 1 bite sized filled rolls covered with cling film or small 1 bite sized cakes, with coffee or tea from a machine, Ali the guy that works in this lounge is lovely and we did enjoy his company but in my opinion the Ultra inclusive package is a rip off and this facility should be included in the room upgrade price just like the Tropicana, oh, we did get a plate of fruit sent to the room which in our case was past its best and a few cans of fizzy pop, and they provided us with dressing gowns, our advice would be dont upgrade to ultra inclusive

The beach was lovely although they did not provide wind breakers which are essential as there is always a wind, this is the 5th time we have been to Egypt every time its been windy.

The rooms and the hotel grounds are kept spotlessly clean, there are themed restaurants which you can use one night for each, we tried the Italian, ok, the Indian not good and the Chinese which was excellent, the other restaurants are spacious and very good with a vast choice of very good food.

All in all this is a good hotel but not up to the standard of the Tropicana so "What makes this a premier hotel?"

I did meet with Sue Horner the lady that answers the review on here for the hotel and she did sit and listen to my concerns and feedback but it wasn't until I was on the way home that I realised although we had discussed my concerns I did not come away with any feedback from her!! Lovely Lady though.

Me and my boyfriend stayed at the royal grand azure in December for a week just to get away for a little while. We were shocked by how big the complex was at first but soon got to know where everything was. Our room was a great size with a lovely bathroom and a private balcony with a great view of the private sea! It got cleaned every day and two water bottles were left in the fridge every day.
The staff are lovely and very helpful doing anything they can for you. Every night we went to the old reception for drinks, Samir Mohamed was a waiter there and was absolutely fantastic. As soon as we walked in he'd find seats for us. As soon as we finished a drink he'd be over asking what we wanted next. He definitely made our stay that even bit better! The animation team were also great. Around the pool and the old reception every day and evening getting the kids and the adults involved. They were great entertainment!
We met a few other couples whilst being out there and also a few families which was really nice, everyone was very friendly.
Cannot complain about the food at all, there was a different selection every day at the main buffet restaurant. We went to a couple of the restaurants, the chinese and indian was gorgeous and we recommend them highly.
We would definitely come back to the royal grand azure.

We stayed at this hotel from 15th – 26th Dec 2011, apologies for the late review!!!
Following a 5 hour flight with Thomsons, handy tip, book the extra leg room seats in my opinion they are so worth the extra money!!!! However as other people have said take your own sandwiches or a boots meal deal because the food on the flight leaves a lot to be desired!!!!
We arrived early evening and check in was quick and efficient, we were then taken to our room on a golf buggy. We had a deluxe comfort room and special thanks here to Kelly who I had e-mailed before explaining about my husbands problem with his back, the room was lovely and spacious and had a walk in shower and bath and overlooked the heated pool (room no 3050).
The resort was very clean and all the staff friendly and were happy to have a chat.
We spent our days by the heated pool and thanks to Mohammed the pool towel guy who kept our spot every day with fresh towels. Sami in the pool bar was excellent and always made me a lovely cappuccino!!!
The weather was great for Dec, mid to high 20’s every day and luckily the wind died down after our first day there, although the nights to get a bit chillier this time of year and we both came home with cracking tans, sadly fading fast now though!!!!
We ate in the Zodiac for breakfast and usually the beach bar for lunch. We also tried the a la cartes, loved the Italian and Chinese, not very impressed with the Indian, but that’s down to personal taste I think. We had no problem booking the a la cartes, although I do think the hotel was only at 40% capacity while we were there, so that could be why.
The entertainment team worked very hard although they never did succeed in getting us to try water polo and streches!!!! They tried hard with the evening entertainment although sometimes it reminded me of Butlins!!!!!
The Christmas Eve Gala dinner was excellent, they had decorated the dining room and there was everything you could wish to eat there, no need to pay for the Gala dinners that they were trying to promote.
The adults only restaurant re-opened on our last day there and I have to say that we personally preferred this restaurant as there were times when the Zodiac reminded me of a school canteen, but then again you are on holiday so you just have to go with the flow!! Although certain nationalities do have a problem with queuing and seem to pile everything on their plates only to leave most of it!! It’s a buffet, you can go back as many times as you want!!!!!
We only did one trip which was the Submarine trip and we booked this through the guy in the old reception, cheaper than the Thomsons rep, and thoroughly enjoyed it.
Lindsay the Thomsons rep was very helpful and always had time for a chat and also Bella and Kelly in Guest relations were excellent, happy to help out wherever they could. We had a problem with one of the waiters but upon speaking to Kelly she went direct to the bar manager who was very apologetic and it was resolved very quickly.
All in all we had a great time, I don’t think the hotel is quite 5 star yet but if they carry on the way they are they soon will be.
I hope this review has at least been of some help to you because I know I read all reviews avidly before we went and am so glad that we chose this hotel!

royal grand azure is one of the best hotels we have stayed in the food was great and the bread and cakes are the best.we were upgraded and the room was spacious with a bathroom with walk in shower.the staff are very pleasant and all went out of the way to speak to you especialy the young lad that cleaned the room.must admit the evening enterainment is not great perhaps if they had outside acts a few nights.would definetly go back but a mounth or so later as the weather turned towards the end of week but thats not hotels fault.go to soho thats great.