hardware in place - Pullman Lijiang Resort & Spa, Lijiang Traveller Reviews

yapts

Singapore

Senior Reviewer

10 reviews

Reviews in 6 cities

5 helpful votes

“hardware in place”

Reviewed 12 January 2012

1

person found this review helpful

It's everything we thought it'd be except for - service - just minor issues here and there, but kinda brings you back to reality - that service mindset are still not so developed in some culture and will take a lot of effort to bring it to international standard.

For e.g. we have postponed our travel date by 1 day, and the key was not programmed to reflect this change. We were locked out on the last day of the stay. Not fun after a full day up in the mountains at freezing temperature.

We were told that we will receive discount on dining within property if we are a hotel chain card member, then, were told it has to be a card that's applied during the stay, then, there was no discount on the pre-booked breakfast anyway. Seems everyone has their own intepretation of how it should work.

Trip was postponed 1 day due to acute illness, but the hotel refuse to allow for the postponing of trip (i.e. wants to charge for 1 day extra) - even though it's obvious they are not fully booked. Staff checked with booking centre and came back with this news, in the end, have to ask her to resolve with hotel manager.

location is a bit far from the Lijiang oldtown, but walking distance to Xuhe oldtown, a smaller old town, but less commerical and quieter.

We like the hotel for the peaceful feel and the stunning view of the mountain - smack right into your face right after you come out of the looby into the compound.

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Lynd M

New York City, New York

1 review

1 helpful vote

“Memery to be cherished”

Reviewed 23 December 2011

1

person found this review helpful

My mom and I stayed in Pullman one night in Nov. Since it was not in peak season, we almost had the hotel and restaurants to ourselves. Had a very relaxing time there.Highly recommend the Chinese Restaurant. Food was all fresh and delicious. The Chef even came to our table helping with our order...many thanks to him!...All the staffs there were extremely friendly. Every details were paid attention to.

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MosHongKong_China

Hong Kong, China

1 review

2 helpful votes

“Lijiang with family”

Reviewed 1 October 2011

2

people found this review helpful

We stayed in 3 bedrooms villa in Pullman resort. It's a beautiful place, with snowcapped mountain at the back which u can see when weather is clear( we had this beautiful chance). The hotel staffs very courteous n helpful . The hotel provides bikes , free for the first 2 hours. We rode bikes to the old town. We had a wonderful time ther . We didnt experience any alttitude sickness.

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27 October 2011

Dear Mos_HongKong China

Thank you for your comments.

Great to read that you enjoyed using the bicycles to explore Lijiang … that’s really a great way to discover the area. We look forward to welcoming you back to discover more of Lijiang - The Forgotton Kingdom and Romantic City !!!

Pullman Lijiang Resort & Spa Team

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Ian G

Tengchong County, China

Senior Contributor

33 reviews

Reviews in 10 cities

16 helpful votes

“Top staff, top location, simply wonderful.”

Reviewed 22 August 2011

1

person found this review helpful

Newly opened, with a grand view of the snow capped mountain. Food and service, devine and professional. A must to experience in Yunnan province.

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25 August 2011

Dear ‘Ian G’,

Thank you for your comments, great to read that you enjoyed both the resort and Lijiang. We look forward to welcoming you back to Lijiang – the Romantic City and home of the Naxi People.

All the best,
Pullman Lijiang Resort & Spa

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amsterdamtoshanghai

1 review

1 helpful vote

“Great experience in a beautiful surrounding”

Reviewed 9 August 2011

1

person found this review helpful

We were booked in a 1 bed room villa which was amazing, a nice outdoor area, comfortable sitting area and great bathroom. All and all very comfortable during the entire stay. We even had a BBQ on the terrace which due to the rainy weather decided not to use but it would be a great option for a private BBQ event.

The staff are all very friendly and smiling a lot. Some English skills need to be improved, but the staff was great in their follow up in case they did not understand and we had to repeat the request.

Another nice aspect of this hotel is the outdoor seating area in front of the Western restaurant. It is just a stunning experience to sit there and drinking a coffee while you look up to the snow mountain. Amazing

The hotel is near one of the old towns ( walking distance) and within 10 minutes from the other Old town.
We had a drink at a bar called NEW AMSTERDAM, which was nice to meet some of the local expats there. Good value for money drinks and able to play darts and pool.

All and all a great experience in the hotel were we were really well looked after! They do have some nice hotel rooms as well but by spending a bit more you really get value for money.

A

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10 August 2011

Dear ‘Amsterdamtoshanghai’,

Thank you for the comments and great to read that you enjoyed both the Resort and Lijiang.
Language skills we are continually working on but great to read that the team had the confidence to ask again if they were unsure.
Look forward to welcoming you back and with good weather so you can enjoy an In Villa BBQ !

Pullman Lijiang Resort & Spa team

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