I booked a room with a bath tub for 1 night at The Tea Boutique after a cancellation for overnight between Dali and Shangri-la. We were offered a choice of two rooms with tubs in the Waterfront location at an off-season rate. They also agreed to organise a car to take us to Shangri-la the next day even though our stay at the Tea Boutique was so short. Our driver from Dali 'phoned for directions on our arrival in Lijiang and he and his wife walked with us and our luggage to Square Street where we were met by Cindy from The Tea Boutique. It was a long haul with luggage and Cindy insisted on carrying my bag up the many flights of stairs to the room which had a panoramic view across the rooftops of Lijiang and a large sundeck complete with deck chairs. The room was very tight with a large bed, hip tub and toilet in the one room with windows on all sides. This particular room was virtually a rooftop extension which lacked the character possessed by so many of the boutique hotels and inns in the Word Heritage city of Lijiang. Before our trip to Dali we spent three nights in one of these gorgeous boutique hotels and naturally you can't help but make a comparison. It was a lovely warm day and we were keen to continue discovery of the delights of Lijiang only to find there was no water available to our room. The owner, Kevin arrived and promised to either fix the problem or "upgrade" us to another location. He also arranged our car for the trip to Shangri-la with the driver available for a full four days. After some time it was apparent that we would have to move to the other room. I was captivated by this small apartment which shared a courtyard with a group of others. There was living space downstairs with TV, sofa and tea-making apparatus, a lovely antique desk and chinoiserie. A narrow metal spiral staircase accessed the bedroom upstairs which also included a fibreglass "hip bath", toilet and basin in an open plan. This room was also completely glazed providing a lovely view across he rooftops and a stream ran past the building which is in a delightful location. Unfortunately the design is not functional and inconvenient. We were there for only one night, leaving early the next morning for Shangri-la so decided not to lug our largest bag (smaller than most) up the spiral staircase which would have been quite dangerous. I'm a very small person and could not immerse myself in the ridiculous tub. My husband is fairly tall but not a large man and was far too big for the bath tub which moved when he was in it. It also leaked water all over the floor. The saving grace of this place is the people who run it. Cindy was so apologetic about the necessity for the change in rooms that she was on a mission to make things right. She took us to a restaurant that night only to find that we had already dined there twice on our previous arrival in Lijiang. She then made a call to a friend for a recommendation, walked us to find a taxi and rode with us until she found the unfamiliar restaurant. Duck (our favourite) was the speciality here so she ordered our meal, made sure we were not overcharged and organised for the restaurant to call a taxi to return us to the Old Town at the end of the meal! The next morning we were served a rather "sad" western breakfast in the open courtyard and froze. As you can see "a comedy of errors"! From our experience The Tea Boutique did not meet our expectations, there are much more authentic places which are better value in Lijiang. Where the Tea Boutique excels, is providing security and service to Westerners who don't speak the language.
Room Tip: If you are travelling with more than a small bag ask for a room without too many stairs. Avoid rooms...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 November 2011
Thanks for HAPPYOZZIE's acknowledgement & appreciation of our staff's services as well as other positive comments on the room, which has been actually quite popular since we finished another round of renovation last year.
Regarding the temporary water issue, actually our staff checked immediately and found Old Town Water Supply Company was fixing a sudden pipe problem in the neighborhood that impacted several buildings in this neighborhood just a short while before HAPPYOZZIE's arrival. And the problem was fixed soon after our staff’s persistent calls to Old Town Water Supply Company, which had worked hard to maintain the legacy water supply system in this world heritage old town. This is another reason we chose not to use many bathtubs in our hotel (actually only 2 moderate "hip" ones in all our 3 locations) to relieve some pressure off old town water system, while being more environmental friendly.
Also there is indeed indoor dining area with heaters at our Waterfront location. As a matter of fact, Cindy did ask HAPPYOZZIE that morning whether to use breakfasts indoor but got response "no thanks". Also we couldn't quite understand why HAPPYOZZIE couldn't carry a small bag to upstairs (by the way, only 1 room in our 3 locations has a spiral staircase inside), and if this happens, our staff can certainly help.
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