This place was reasonably priced, allowed pets, offered breakfast, and was close to the hotel where the wedding I attended was held which was why I chose it. In general, everything was ok.
The staff were nice and helpful. The suites are nicely equipped with 2 rooms and a kitchenette. I was disappointed to find that the kitchenette had no plates, cups, or utensils not even a bottle opener. I suppose this is due to the clientele this place attracts.
My neighbors across the hall threw a loud all night party. Judging from the beer cans outside and the clouds of marijuana smoke that emanated from the room, I suspect that room will need a major cleaning and fumigation. The cigarette and pot smoke seeped into my non-smoking room, of course, which makes me wonder why hotels locate smoking and non-smoking rooms this way.
I found 2 crickets in my bed - one dead; one alive- when I removed the disgusting, dated bedspread. The blanket beneath it was full of holes. It's really unbelievable. I saw housekeeping removing sheets AND blankets from the beds for washing yet they put them back on the beds with multiple giant holes in them. I've attached pictures. It seems like this hotel could make some relatively inexpensive cosmetic changes to give guests some perception of cleanliness and upkeep - replace damaged blankets, clean spots off carpet, don't put smoking rooms right across the hall from non-smoking rooms, hire an exterminator, etc.
They have nice Caswell & Massey toiletries in the bathroom (very clean) which look cheap in the custom Hawthorn Suites wrapping and bottles.
This hotel served its purpose, but I wouldn't stay here again.
- Hawthorn Suites Austin
- Austin Hawthorn Suites
