I stayed for two nights towards the end of November, 2011 in a One-Bedroom Premier-Room, having made the booking directly through the hotel website. I had previously stayed in the hotel section of this property and decided to try out the residences section, which are the apartment-style rooms within the Gardens with a serviced-apartment concept with larger rooms designed for longer stays but perhaps with less attentive service than what could be expected in a full-service hotel. The rates were higher than at the hotel and I wasn’t sure if the stay as a whole represented good value.
My relative dropped me off from the KL Sentral station and at first, it was quite difficult to access the driveway as members of the extended Malaysian royalty like to stay here and they usually come with an entourage of cars and motorcycles, on this occasion blocking the driveway lobby access so that was quite inconvenient. No help was provided with my luggage, unlike what could be expected in a normal hotel. Instead, there was one staff member at the reception area, who was reasonably friendly but probably didn’t provide the level of welcome and service that could be expected in a normal hotel.
The room was certainly very large and quite nicely appointed with a separate living area and another for the bedroom. The size was around what could be expected for a middle-sized apartment.
The room had a kitchen which was well-stocked with cutlery but of course, there wasn’t anything in the fridge and not much complimentary mineral water was provided. The kettle was quite large but when I looked inside, it was heavily stained at the base and effectively completely unusable and I am not sure whether the hotel housekeeping checks on the condition of some of the equipment because it didn’t seem to be acceptable to have such a kettle in the room.
The air-con was a split-type system which could control the two rooms individually (living room and bedroom). It was quite powerful and cooled down the individual sections very quickly but without it, the room was quite hot although it could be opened to the outside and had a balcony available.
There were two well-sized LCD TVs provided in the room with a reasonable although not large selection of channels available.
The bathroom had a long bathtub but was quite shallow. The toiletries were the same as those provided at the Gardens Hotel and of a reasonably good quality but the bathroom as a whole didn’t seem as impressive as the one found in the hotel, although it was larger but the bathtub wasn’t as large and the vanity area didn’t look to be as impressive.
I have videos of the room, which can be found through my profile section.
I didn’t use the staff service much but when I did, I found it to be a little short of a normal hotel-standard and not really all that friendly. The main issue concerned the internet LAN ethernet cable which was supposed to be in the room. I called the front desk a few times but they just stated where I could find it but I searched the room thoroughly and couldn’t find it anywhere. Finally, the front desk reception agreed to place one in my room but I returned later to find that it wasn’t there and even after asking for a second time with agreement to place it there, it was still nowhere to be found and only on the third occasion did the staff member have it available at the reception area. At other times, the staff members didn’t seem that friendly attending to my request at all so I wasn’t impressed with this incident and it seemed to suggest that it fell short of what an ordinary hotel would deliver.
The Residences are located above the Gardens Shopping Mall, which is a relatively high-end mall in Kuala Lumpur with the usual luxury boutique names as well as more affordable restaurants and a good food-court and eatery section in the basement. The Midvalley Mall was also next to the Gardens Mall with more mainstream shopping outlets and dining options. Apart from that, the hotel was not that well-located, being quite far from the usual tourist centres or sights in Kuala Lumpur. Taxis are readily available and I suppose there is also a train station nearby but the problem with the station is that the trains do not stop there that frequently. Apart from that, buses are also available to other parts of the city, with a free shuttle service to the Bangsar LRT station.
Overall, I thought the room was alright but probably much larger than what one person would require but the service levels here seemed to fall short and the room also was not that luxuriously appointed. I consider the Residences to be more suitable for larger groups or families who intend to stay for more than a few days. In that case, the rates could probably be justified because the facilities exist for self-catering and also the room size would be more comfortable. So, in my case, it wasn’t particularly good value and I would have been better served by staying in the hotel section; I have done so in the past and overall consider it preferable for my needs.
NOTE: I have videos of the room which can be found through my profile section.
- Also Known As:
- The Gardens Hotel And Residences
- Gardens Hotel Kuala Lumpur
- The Gardens Hotel Residences
- Official Description (provided by the hotel):
- Designed to meet the needs of business and leisure travellers who seek an enhanced stay, The Gardens Hotel & Residences - St Giles Luxury Hotel is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each and yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens Hotel & Residences - St Giles Luxury Hotel is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens Hotel and Residences-St Giles Luxury Hotel is a smart and inspired choice to stay. ... more less
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