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Century Royal Hotel: Traveller Reviews

4.0 of 5
5 Kita-gojo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0005, Japan
Hotel amenities
Century Royal Hotel
Ranked #46 of 144 hotels in Sapporo
4.0 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveller rating
    19
    46
    24
    3
    3
Date Rating
Toronto, Canada
Top Contributor
66 reviews 66 reviews
Reviews in 41 cities Reviews in 41 cities
281 helpful votes 281 helpful votes
“Not a 4-star, poor service and dated”
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Location: the hotel website doesn't clearly indicated there is direct access from JR Station. it is a 7-10mins walk from JR station, 7 mins from Subway. Take Exit 2, Look for APIA, that might be easier to find the way. the direct access closed 11pm.

Service: unfriendly, long face unorthodox Japanese hospitality. Staff with very limiteed English capability at Front Desk. Concierge is under par, only one girl speak better English, the other staff only passed on maps and the snow festival brochure

Room: Given the property claimed to be 4-star, but room is very small. We arrived at 10pm, but the room seemed not prerpared for us. No slippers no cotton wool, until the second day. The room is very standard, NO in-room safe. Very little shelf and closet space, esp for winter clothings.
NO English TV Channel. The website indicated only free cable access internet, but it does offer free Wifi. The plastic electric jug generated bad plastic odor. the next day I asked for another jug, staff seemed to know the problem and gave us a better Japanese electric jug. That's why I mentioned the room seemed not ready for us.

Breakfast: buffet with limited choices. They refill very slow and with very little. I noticed the staff refilled the fresh pineapples bowl with only 20 small pcs. breakfast is 6-10am but around 915am the food are almot gone but with no refill. Pathetic.

We were glad we only booked two nights. The hotel amenities and facilities does not match the price tag. There are more 3-star choices that is better. We were glad we booked ourselves into Mitsui Garden across the street for the other two nights. (We were offered by the Tvl agent to stay in Gracery- ex Washington which in fact is closer to JR station and with direct access like Century Royal. I wasn't very fond of Washington Hotel chain, we make our own choice on internet.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask yrtx4e about Century Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good Location & Service”
4 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

We stay there for 3 nights. This hotel is very convenient as we can direct access from JR & subway station. It was heavy rain for first day we arrived Sapporo, but we still can spend our time for shopping and eating surrounding hotel area as all are direct access from hotel. All staff there are very freindly & helpful althought it take some times to communicate with them in English. But we are so lucky that we meet Ms Paku (朴)which can communicate in Mandarin. Thanks to her for helping us sending our luggage to Airport Hotel.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MickeyLoveTravel about Century Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Convenient location”
3 of 5 stars Reviewed 3 January 2010

Overall a decent hotel. Rooms are small but are expected. Like its location as it's very close to JR and MTR station. There is also a convenience store on on the ground floor of the hotel.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask twowoods about Century Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Excellent location, easy access to shopping area”
4 of 5 stars Reviewed 27 May 2009
1
person found this review helpful

We stay at Century Royal almost every January. A group of 10 or 12 of us go skiing at Niseko and usually stay in Sapporo 2 days just for shopping. We love Century Royal as it's only 2min walk from the underground shopping arcade. Shopping during snowing season would be a mess as you have all your coat, scarf, hat, gloves, boots, bags.. we simply walk down from the hotel in sweater and sneakers and when we carry big and heavy bags after shopping, we can simply go back to the hotel without worrying the weather condition.

Hotel itself is not the most beautiful and elegant one; however, with Japanese standard, you won't be disappointed with its cleanliness. Hotel room is big enough including a little table and 2 sofa chairs. Everything else is just normal yet comfortable. We never had breakfast there as it's way too convenient to walk downstairs for various choices.

  • Stayed January 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask staHK about Century Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
“Sapporo stay”
3 of 5 stars Reviewed 29 November 2008

Century royal hotel is a very convienient hotel located just a street away with a 5-minute walk to the JR Sapporo station. The facilities were well designed and the rooms were well decorated. However, the breakfast was not very appetizing, with very little selection of food. They should try to improve in this area.
I would stay there again if I visit Sapporo.

  • Liked — The quality of the room.
  • Disliked — The breakfast
  • Stayed November 2008, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask seahyile about Century Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Century Royal Hotel

  • Century Royal Sapporo
Address: 5 Kita-gojo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0005, Japan
Price range (per night):* 109 AUD - 394 AUD

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