I went there during my trip in china because i wanted to offer myself one very good hotel (in the others cities i went in youth hostels) and it was i seen in the pictures in the website. The room was big, with TV, internet, beautiful bathroom and other services. The room-service is also very good, the restaurant too. There is a swimming-pool and a fitness center. Everything is calm, there were not a lot of people. The surrounding is wonderfull with the lake and big gardens. The Leifeng pagoda is just near the hotel and is very good to visit. The only negative points is that my air conditionning was bloked very cold and even with 3 intervention, nobody could change this.
I recommend it for romantic trips.

Stating life threatening asthma and allergy concerns, my Chinese speaking colleage requested a non-smoking room at this hotel for a critical business trip in Hangzhou, a beautiful city.

It took us two days to reach Hangzhou by plane for this occasion, and when we arrived, we found that the halls were dim and dirty and smelled like smoke. Our room was a SMOKING room, with the beds unmade, and ashes all over the tables. The walls were badly cracking (we had reserved one of their more expensive rooms) and the floor was dirty.

When we asked for another room due to our health issues, we were denied. Furthermore, the hotel refused to return our payment for the room (we had to pay in advance for our booking). This incident cost us several hours and lost us our business meeting that we had travelled so far for.

We do not recommend booking this hotel, unless you smoke (heavily). The location is great, but the condition of the hotel is poor by any standard.