Normally stay at Shangri La but this was a welcome surprise, staff were excellent, sorted out train tickets for me.
Rooms are good, food is fine a good place to get your head down while on business.

There are some things that are priceless and one of them is to check in to a SPG / Sheraton Property!!!! I stayed here for business and this is a great hotel. Staff are friendly despite their limited English skills. Breakfast is an awesoem spread and has stuff alike for both vegetarians and non vegetarians. There are pretty decent outside dining options and some things to do close to the hotel too. I loved staying here and will surely go back when i am in Hangzhou next!

I stayed in a king, non-smoking room in this hotel for 2 weeks while on a business trip. The room was very clean and comfortable. The room was very modern and spacious. I didn't feel cooped-up or cramped. There was a breakfast buffet that came with the room that was very good and the service in the restaurant area as well as the front desk were very good. There were plenty of restaurants very close, including a McDonald's just outside of the hotel. The rooms came receptacles that would accept American plugs. However, I forgot that they were on 220 and plugged in a 110 device and fried it. You will need to bring a power converter so that you don't repeat my mistake. The cleaning staff was on top of things and very eager to clean the rooms. I was gone for a couple of days as I had to take a separate trip out of town (but still kept the room). I told the front desk that I would be gone and would not require service. However, when I returned I had a bunch of notes from the cleaning crew outside of my room asking if they could clean and also had a couple of messages left by the front desk. They really wanted to ensure that I was taken care of. After staying at a couple of other hotels in the eastern portion of China, the cleanliness and comfort of this one was far beyond those and I will be staying here again if/when I return to HangZhou.

Do be aware that the beds in most hotels in China are very hard. This hotel was a lot better than most. However, if you need a softer bed, you would do good to bring and air mattress or "egg crate" to put on the mattress to soften it up a bit. I used an extra blanket that I found in the closet. My back was killing me after the first few nights until I did this.

I had an early arrival (915am)due to my flight changes and I was accorded with a suite upgrade ready for my arrival, as a platinum member. The duty manager, Whiky, whom I spoke to the night before assured me that the hotel would do whatever it could to get me a room upon arrival, despite the high occupancy during my next day's arrival. I told Whiky that I fully aware of the check-in time and hence I was not demanding a room but instead, having my luggage stored so that we could explore the city.I was given the smoking suite as that was what's available upon my arrival. Jason from the concierge, was quite helpful in terms of getting our bearings around Hangzhou and I was impress with his own tour itinerary to help both the tourists and the business travelers to learn more about sights and sounds of the city.
We got our beautiful suite, but our luggage didn't arrive. One of the receptionist told us ' I didn't know you have luggage' and that sounded bizarre. Emma, the duty manager, got us a non smoking room later. She even took the trouble of helping us to move the luggage and the welcome amenities from the smoking to non smoking suites.
My overall experience with his hotel was nothing but a pleasant one. Everyone has put in their effort to perform their duty as a good team. I had the business center staff to assist me to check-in online for my next destination, Emma, who oversees that most my requests were met, while Jason, gave me the priority in getting the taxi to the airport, since it's quite hard to get a taxi in Hangzhou,
Keep up with such good work! 4 points by Sheraton Hangzhou rocks!