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Canaan International Hotel: Traveller Reviews

3.0 of 5
No.132 East Street, Xi'an 710001, China
Hotel amenities
Canaan International Hotel
Ranked #485 of 1,188 hotels in Xi'an
3.0 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveller rating
    10
    45
    33
    10
    13
Date Rating
Toulouse, France
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Needs help”
2 of 5 stars Reviewed 6 January 2012

We booked a basic room on Expedia and were horrified by what we were offered so we upgraded to a "better" renovated room (About $5 more a night). This room was still a bit run down and not very clean. Bathroom had some bad sewer odours and the water stopped working for a few hours. Staff don't speak much English. Location, while within the walled city, seemed remote for restaurants and getting to the wall. Included breakfast is NOT to western tastes.

Room Tip: Avoid the cheapest rooms. They have not been upgraded in decades.
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  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kentucky
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“hotel review”
4 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

We stay at this hotel for 3 nights.. Room was very clean and bright.. Even thou it was off the main road and on a side street.. staff was very good also.. as manager came up to speak english to me and explain many things.. The onther thing i had to complain about was the food service.. As breakfast came with the room everyday.. but sevice was very poor. as we had to chase them down to get water to drink or find napkins on our own.. also the food wasn;t the great either.. But over all we enjoyed the stay there as we visited many sights in this beautiful city with much history..

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gig Harbor, Washington
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Beware the Canaan International”
1 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

This hotel may seem like a deal pricewise (320 Yuan per night) but even the old saying "you get what you pay for" would not apply to this terrible hotel. Off the beaten path of almost all transportation for hire, most cabs refuse to even go there. Its strange because its not really remote or far from the city sights, but for whatever reason it is what it is. The hotel staff say your only reliable transportation is the city bus a few blocks away. I suppose if you're travelling light (advisable) you can walk til you get to a bus or find a cab willing to pick you up (another problem around the city is getting a cab to stop, really, they don't stop often). Then there's the hotel; perhaps at first glance as you walk around the corner and see the hotel facade, the revolving door and old spacious lobby, you might feel a little relief that its an okay place. You might also not care that as you walk into that lobby that the cigarette smell is overwhelming (and we're not non-smoking nazis, really), so perhaps when the not so friendly desk staff finally get around to checking you in you go find your room. There you'll find equally stinky rooms (we tried numerous rooms until one that did not bring tears to our eyes) with moldy tiles in the bathrooms, dirty wall paper and water stains on the ceilings. The beds are not really beds, rather they are plywood with a thin layer of foam underneath, not even resembling a mattress at all. The toilet clogged every day we stayed, par for the course. We brought our 3 y/o there and did our best to stay out of the hotel as much as possible.
There plenty of better hotels in Xi'an in the surrounding areas, but they do cost a little more. Well worth the expense in our opinion. We like to be frugal ourselves, always happy to save a few bucks.....but this was not worth it.

Room Tip: We could not think of any tips other than pick a different hotel.
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 of 5 stars Reviewed 3 August 2011

First of all, this hotel is difficult to find as the name of the hotel is only in Chinese. Second, during evening there are no English speakers at the front desk. You have the manager if you have questions.
The hotel looks like as there hasn't been maintenance for a very long time! Especially the 4th floor with the restaurant, there are aquaria with death fish....
There is smoke everywhere. There is one floor which is a nonsmoking floor (14th), but even there people smoked. I guess this is more a hotel for Chinese. We have told about bad reviews on booking.com (bed bugs, dirty room etc.) that we were scared for this hotel and immediately we got an upgrade. Therefore, we were not in the standard room. Our room was ok, but it felt like the air-conditioning was set off during the night.
I would not recommend this hotel. Please pay a little more to go to another hotel. I am not used to expensive hotels and traveled last year from hostel to hostel, but this is the worst hotel I've ever stayed in.

  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fkrekel about Canaan International Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shandan County, China
Senior Contributor
42 reviews 42 reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“An Excellent Hotel I highly reccommend it excellent customer service”
5 of 5 stars Reviewed 2 August 2011
1
person found this review helpful

I cam t to Xian for a few days last week and was pleasantly surprised by the great
accommodationat the New Canaan International Hotel.The room was clean and beautiful,with air conditioning.The cleaning staffcleaned the room regularly to a
sparkling standard.The staff were very polite and friendly and made me feel very welcome.I was delighted by the excellent customer service,and highly reccommend
this hotel to any visitor to Xi'an,especiallyWestern tourists as the reception staff
speak amazing English.They were very helpfuleven organising myTeracotta Warriors
Tour etc. I'll defintelystay there again next time I'm in Xian. Top service!

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Canaan International Hotel

  • Hotel Canaan International
  • Canaan International Xi An
Address: No.132 East Street, Xi'an 710001, China
Price range (per night):* 32 AUD - 53 AUD

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