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Hotel National, A Luxury Collection Hotel: Traveller Reviews

5.0 of 5
15/1 Mokhovaya Street, Moscow 125009, Russia
Hotel amenities
Hotel National, A Luxury Collection Hotel
Ranked #15 of 225 hotels in Moscow
4.0 of 5 stars 230 Reviews
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230 reviews from our community

What travellers say about this hotel
  • Very good(4)
  • Very nice(3)
  • Not enough(3)
  • Room service(3)
Traveller rating
    114
    74
    27
    11
    4
Only show reviews for Family (23) | Couples (55) | Business (82)
Date Rating
College Grove, Tennessee
2 reviews
2 helpful votes 2 helpful votes
“Historic Hotel with Convenient Location”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

My wife and I stayed at the Hotel National 1/15 through 1/21. We enjoyed our stay; the hotel is literally across the road from the Kremlin and Red Square as well as the Okhotny Ryad Shopping Center which has over 100 stores and lots of dining options, most of which have English menus.

Our room was nice and the bed was excellent; if it's not the best bed I've ever slept on it would be close. A couple of small glitches with our room included fluctuating shower temperatures, (especially true if showering at peak times and less obvious at other times) and an inability to shut off the radiator in our room no matter where we set the thermostat. Since we had a very quiet courtyard room on the 3rd floor we simply slept with the window cracked open to solve the room temperature problem.

We learned that Moscow is not an early morning city, and the only place we could find that was open for breakfast at 7am was McDonalds across the road at the mall and our excellent but very expensive hotel restaurants. The breakfast buffet was priced at 1750 rubles per guest (roughly $ 55 USD per guest) and the continental breakfast was 600 rubles per guest (roughly $ 20 USD). The buffet was very good and it was also very convenient and boasted an excellent view over Red Square and the Kremlin. Honestly the selection was no better or more diverse than any reasonable breakfast buffet option near our hometown in southern Middle Tennessee and it was many times the price. To be fair most restaurant meals in Moscow are extremely expensive, especially by small town Midwestern/Midsouth USA standards and I was shocked at the price of many foods in the grocery store when I visited.

We'd definitely stay at the National again, and we may get the chance later on this year.

Room Tip: Courtyard rooms are very quiet.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JWebb1994 about Hotel National, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US
1 review
6 helpful votes 6 helpful votes
“convenient location”
3 of 5 stars Reviewed 25 January 2012
6
people found this review helpful

Very good location of this hotel was the main reason we booked it.
It was even closer to Red Square than we expected! However, the area is so noisy and overcrowded that we thought it was not the best choice.
The hotel is very beautiful, but the we had a small room.
Breakfast was fantastic!! Avoid the hotel taxi service.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Ask Mandie O about Hotel National, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schweiz
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“That's reality.”
3 of 5 stars Reviewed 25 January 2012
5
people found this review helpful

Yes: The National is one of the best hotels in Moscow, the icon of hospitality traditions and service in Russia for more than a century (since 1903) – BUT this was a long time ago. Expensive – of course, it’s Moscow. They catch imperfection behind “traditional – historic” and do not provide the suggested standard of a Luxury Collection Hotel.

Service Quality – 4****, unfriendly almost rude (at the Reception) ! Don’t complain as you will be treated as a non welcomed guest immediately (my experience when I asked for coffee after 10 Minutes waiting time in an almost empty Restaurant). Many waiters with a helpless manner, the “chef de service” did not help or assist them, but continued cheating and laughing to his colleagues. Buffet Breakfast was “refreshed” with food from the past days.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask inpr55 about Hotel National, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatyana Khvostova, Public Relations Manager at Hotel National, A Luxury Collection Hotel, responded to this review
6 February 2012
Dear Guest,
Thank you for posting the review regarding your recent stay at Hotel National. It’s a pleasure to know that you suppose our hotel to be the icon of hospitality traditions and service in Russia. At the same time we deeply regret to read that you have experienced discomfort at our hotel. Please accept our sincere apologize for the inconvenience caused with the inhospitable behavior of our staff. This is certainly not the kind of experience we aim to offer our guests. Kindly be informed that we have already discussed all points raised with Front Office and F&B department heads in order for remedial action to be taken where needed.
Thank you once again for your comments, as they will show us the way to improve our services and facilities. Hopefully we may have the opportunity to welcome you back in order to gain your confidence back in our property.
Warm regards,
Tatyana Khvostova
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St. Petersburg, Russia
1 review
5 helpful votes 5 helpful votes
“we did expect more from this expensive hotel”
2 of 5 stars Reviewed 24 January 2012
5
people found this review helpful

We wanted to get more from this very expensive hotel.
The room we were staying at, was very small and not beauiful at all. Everything was so expensive, we couldn't afford any extra services, and payed a big amount of money for the room. But we did not get any satisfaction, and had a feeling that we stayed at a usual 4star hotel.

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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Ask LB2012 about Hotel National, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatyana Khvostova, Public Relations Manager at Hotel National, A Luxury Collection Hotel, responded to this review
6 February 2012
Dear Guest,
Thank you very much for taking your time to leave your comments on TripAdvisor web site. We were very sorry to read that you did not feel any satisfaction with your room and overall stay at Hotel National, a Luxury Collection Hotel. Rest assured that we always strive to provide all of our guests with exceptional experience and we are therefore disappointed to learn that we did not meet you expectations on your recent stay.
We sincerely hope that you will give us another chance to redeem ourselves on your next visit to Moscow.
Best regards,
Tatyana Khvostova
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London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Excellent location and outstanding views”
4 of 5 stars Reviewed 12 January 2012

My wife and had an excellent time at the Hotel National. It is literally accross the street from Kremlin and Red Square. It was fabulous to have breakfast looking at the Kremlin and the Red Square. I reckon that the breakfast and the airport shuttle were a bit pricy though.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jbusin about Hotel National, A Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatyana Khvostova, Public Relations Manager at Hotel National, A Luxury Collection Hotel, responded to this review
18 January 2012
Dear Guest,
We would like to thank you for sharing your positive comments on TripAdvisor. It is a pleasure to read that you had an excellent time at Hotel National as we strive to provide all our guests with an exceptional experience. We look forward to welcoming you back whenever you decide to visit Moscow again.
Warm regards,
Tatyana Khvostova
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Additional Information about Hotel National, A Luxury Collection Hotel

  • Meridien Moscow
Address: 15/1 Mokhovaya Street, Moscow 125009, Russia
Price range (per night):* 282 AUD - 620 AUD

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Hotel National, A Luxury Collection Hotel
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