This is a very nice hotel, the rooms are clean and very comfortable. Great location since it is only 10 - 15 minutes walk from the Metro which gives you access to all major attractions..
The service was lacking a bit, we had the impression that the reception staff was not interested in helping guests and rather than trying to help just trying to get rid of people asking questions. Also arriving here after spending several days in St. Petersburg we felt the English language skills of the staff were pretty basic compared with what we experienced in St. Petersburg.
The restaurant staff was discouraging us to visit the restaurant they seemed to be happier to not serving guests. Service in the restaurant was very slow, we went there once and avoided it afterwards .
The restaurant prices are pretty high as it is normal in this type of hotel, luckily there is a supermarket in the mall around the corner. The supermarket is very well stocked so we went there to buy our food and drink supplies to avoid the high prices in the hotel.
The hotel swimming pool is very nice and they have a sauna for the hotel guests.
Overall we liked the hotel just don't expect the staff to be very helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC