My friends and I stayed at Sonesta Posadas for two nights back in August. If you are looking for a standard chain hotel, this place will fit the bill. The hotel itself is clean and nicely decorated. I was worried about being cold given the temperature outside, but our rooms were warm enough and had beautiful views overlooking Lake Titicaca. The staff was friendly and lent us adapters for our foreign voltage apparatus. They were also very helpful in calling our next hotel and relaying messages that we would have otherwise struggled in being that our Spanish is not the greatest. Here are my few complaints: At one point for a half hour we had no water. By the time I went downstairs to complain, this problem was fixed. The concierge ordered the taxi for the wrong time. This, in combination with a taxi driver who didn't know how to drive to the airport, almost caused us to miss our flight. Finally, the hotel advertised having llamas/alpacas. Although one of my friends said she saw one, I checked numerous times and never managed to catch sight of one. I'm sure if was there, but just not according to the schedule that was advertised.

We stayed here for one night, between arriving by train from Cuzco and crossing Lake Titicaca to Bolivia. The hotel is less than 10 minutes by car from town, so fine for one night with transfers, but we would have felt isolated if we had been staying longer - there are more central hotels. That said, the lake is right outside every window, the light is amazingly clear, and it is really peaceful...

Our room was spacious, even with an extra bed added for one of the children. The bathroom was large and luxurious. Us adults were full of food from the Andean Explorer, but the kids really enjoyed sharing a room service pizza. Breakfast at 5.15 was a quiet affair, but there was the usual slightly hit and miss buffet (eggs were cold, bread was lovely), and splendid views across the lake just post-sunrise.

The staff were friendly and helpful, the views were amazing, and the room was very comfortable - what more could you ask? I'd love to go back for a few days just to stare at the lake!

Used to travel by motocycle, reach places over 4.000m of altitude among Andes mountain without have altitude ill, it is a very commun situation for me. As soon as I arrived Sonesta Puno at 7pm coming from Shivay 300km over Colca Valley (5129ma) without any meal along the road (just mineral water, best practicies to ride along these roads) I decided to have dinner at hotel and order an simple lasagne bolognese and a coke because I thought it will be the best to do for a one night stay. Terrible wrong, the lasagna was bad and I spent all the night vomiting it until 6am on next mornig. On check out the manager said she was very sorry about the incident and afirm it happend because the altitude (Puno - just 3827 meters altitude) but they will give me a 50% discount on dinner in order do not seems it was the lasagna... If you pretend to stay in Puno, definitively stay for the same price on Libertador Hotel because Sonesta is a really turist trap as others described here.

This hotel is considered the second best in town. Actually it is near town, not a reasonable walk to town. The room was one of the nicest we saw in Peru. The bathroom was the best The property is clean and well run. The restaurant is very clean and nice and the food about as good as it gets. There is a great view of the lake from the large windows in the restaurant and lake side rooms. The dock on the property was convenient; you can be picked up at it for a private tour. Consider booking a private tour to the floating islands. It is very affordable and will prevent you being held captive on those tiny islands with nothing to do except shop for useless junk. It was nice to be able to bird on the lake without leaving the property.