This was a stop for a trip to Lake Titicaca. We arrived by bus from Arequipa on the evening. Check-in was fine and our rooms were good,but the service by the staff was not. We may have been staying during off season but we seamed to be the only two rooms filled as the doors to the others were open and empty. The buffet breakfast was not. A staff member went out to shop for our bread eggs etc then prepared it on the fly. We were up by 6am for our boat trip beginning by 7am and did not have much time to spare. We stayed two nights and this was the same each morning. The hotel was clean but the manager was horrible. We are asked to pay and shop for a new toilet seat she said we broke??? I have never had this happen in a hotel and we have been to many all over the world. I think we used the lobby restrooms after breakfast and she considered these her's personally! We told her we did not shop for her hotel supplies on our vacation and checked out glad to leave. We really did not like Puno at all, the people seemed to be very pushy selling more than in the other tourist type cities. I would stay at one of the two hotels on the lake in the future. The tour boats stop for passengers in the morning and leave you either in town or back at the lake hotel as you wish.