I comfortably stayed at this hotel for two months. I have stayed at a few hotels/hostals in Puno and the Helena Inn is by far the best place within its price range.

The rooms are clean, fresh, bright, spacious and well decorated. Hot water is available 24 hours a day. There is cable television for those who miss english channels and wireless internet for those with laptops. There is a telephone, but calls must be transferred from the front desk.

A continental breakfast is included and is served on the 5th floor which boasts panoramic windows and an incredible view of the city and lake.

Helena Inn is located two blocks from the main plaza making it easily accessible to the downtown area, particularly the pedestrian only street Calle Lima, where all the touristic restaurants, shops and nightclubs are found.

The staff are very pleasant and helpful. They put a lot of effort into making sure that you have a comfortable stay. A few of them can also speak english (or enough english) to attend to your needs.

I would definitely recommend this hotel for anyone who is planning a stay in Puno!