My husband and I recently returned from our 5th trip to Panama (DEC31/11-JAN14/12). We booked our vacation through Sunwing Vacations and our original resort was the Royalton, however, very early into our vacation (2 days) we realized that the Royalton does not live up to it's name (or it's Sunwing * rating) so we requested to be moved to Playa Blanca Resort, where we have been before. (We've recently posted a review of the Royalton entitled "Our 5th Trip to Panama - the Royalton does not equal Luxury".)
We have NEVER been disappointed at Playa Blanca and this time was no different. Returning to Playa Blanca felt like we were coming home. Mariellas, the General Manager, and her staff go out of their way for their guests. Mariellas appears to be a "hands on" General Manager. Every day we would see her walking around the resort and talking to staff, talking to guests, checking on all areas of the resort ... that's what a good General Manager does.
This time we stayed at the Town Centre Suites (my only complaint would be that I found the bed hard. Please notice that I said "I" found the bed hard, you might like a hard mattress ... I'm used to a pillow-top at home) so we had the use of the salt water pool ... it was wonderful. There is still work to be done in this area (and being done in this area) but it's all good. The meals at Playa Blanca have good variety. The buffet restaurant uses linen napkins and have table cloths for lunch and dinner. There are two a la carte restaurants (suishi and chinese) which is a change because they used to have suishi, the grill and a mexican restaurant (we weren't sorry to see the mexican restaurant gone. They've turned the mexican restaurant into a sports bar). We didn't go for suishi this time but we did try the chinese restaurant and we weren't disappointed (the wonton soup is delicious). The wait staff in the buffet and the a la carte restaurants are friendly, eager to help and very good at their jobs. They have an egg grill at the buffet restaurant in the morning so you can order your eggs the way you like them. Daniel, at the egg grill, is great at remembering orders from one day to the next and he always provides service with a smile. They have on-site spa services which we used on more than one occasion and were not disappointed. The bartenders know how to do their jobs and do it well. Irazmo at the pool bar is a real character. He keeps a clean/neat bar and provides great service. Ask him to make you one of his "specials" ... he has several.
If you really look around the resort, you will see maintenance staff out working and improving things daily ... we see this as a good thing. They're out repairing steps, painting the buildings, the day before we left, they replaced all the lounge chairs throughout the resort. It's nice to see a resort constantly upgrading things rather than getting by on status quo.
One of the things we often hear from other tourists when we vacation in Panama is their frustration with the staff when it comes to English. Well, when you vacation in Panama you're in their country and they speak Spanish. They really do try hard to communicate and we've noticed huge improvements in this area over the last 5 years.
This trip we chose not to participate in the evening shows. We've done alot of travelling and seen most of the entertainment and after a full day out in the sun, we're just as happy to turn in early so it can start all over the next day.
For us, Playa Blanca knows what they are doing and they do it well.
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