This is the first "attraction"that I have been to that makes no effort to attract. To be honest, I can not review the tour itself it may have been great if we had actually managed to go on it. Our experience with this coffee plantation was not a positive one however. According to posters in Kotowas own visitor center on approach to Boquette, the tour started at 2pm, we inquired at the tourist visitor center desk about taking this tour and were told that we should call ahead and were given a phone number. As we did not have a phone, we asked if they had one we could use, the lady who was talking on a phone at the time said they did not. I asked if she could call for us, while still on the phone she said that she could not. The young woman then gave us a map and drew a rough sketch on how to find the place. This was at 11 am. After having a strawberry smothie con crema in the kotowa cafe there, which was by the way to die for, we headed out so that we could get there well ahead of time. This is a long story but after driving back and fourth many times up and down a very bad gravel and rock road and asking many people for directions, we finally arived 30 mins late for the tour. A worker there told us that we had only missed a few minutes and to go ahead and join the group but the guide who was stuffing her mouth with coffee beans or something and continued to talk to us with her mouth full, was obviously angered that we had not called ahead even though we had tried to book through their own visitor center and had been told by them how to get there. I explained that we had passed by the gate many times, but as there was not one sign anywhere indicating where the Kotowa farm was we had missed the entrance repeatedly. The woman then said that the owner valued his privacy, which made me wonder why have tours at all then, amyway we decided not to stay and the next day took a very enjoyable tour at Cafe Ruiz which by the way is right in the town of Boquette, well signed and very easy to find, we were able to walk right in and book a tour for that afternoon.
My recomendation, if you are going by yourself make sure to call ahead if you have access to a phone as this place is not user friendly and is almost impossible ti find, but save yourself the trouble and go to Cafe Ruiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 March 2011
Something clearly went wrong !
Terry could not understand where you all and your anger came from.. she had a hard time following your story..
Reading your revue, we think we know what happened.
It looks like you went up to the info counter of the Tree trek. (there is no Kotowa,s own visitor center )
The Tree trek is not a part of Kotowa coffee company, it's another company but they are sharing the same shop and investor(s).
We (coffee Adventures) are the tour company, we work with/for Kotowa coffee.
We have no commercial relationship with the Tree Trek and there info desk, in some ways, we are even competition..!
So you where asking the competition to help you !... they where so nice to help and send you to the Kotowa estate.
With the best intentions we hope but it was a mistake. (there is no way they can know if we had a tour planned !)
Naturally, we have no control over there way of helping you and their phones.
There for it's not fare of you to make our work, reputation and Terry ridiculous.
Terry was acting professional and was looking out for her guest and the quality of her tour.
This all was not necessary and we understand now with one phone call to us, your afternoon had ended totally different!
But You have to understand we had no control over this phone and the persons helping you.
We hope you will read this and conclude this revue is not aimed to the right company / persons.
We happy you still had a great afternoon .
Terry & Hans van der Vooren, Coffee Adventures Tours
P.s. Reservations: Please make your reservation direct by phone or E-mail we don't work whit any commercial visitor center or resale agent.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC