Borneo Highlands Resort is really the place for you to relax and enjoy the great view and atmosphere. Avoid from the hectic of the city, enjoy clean air and fresh surroundings. During our trip, there is less people as well, and that makes it even more relaxing and subtle. It is a great experience at there, with the view of Kalimantan view point. It took us around 45 minutes by foot to reach there using the road. You can reach there either using the jungle trekking of use the road. It costs RM 30 for the car ride to the Kalimantan view point. Rental of bicycle cost RM 20 for 2 hours and RM 35 for the whole day.

The customer service at there is splendid. They will always serve you with a warm smile =) In addition to that, we can even check out at any time we want, as long as we inform the receptionist on the time they will come to pick us up.

Overall, it was a great experience for me and my friends. Another thing, for local Sarawakians they do offer a discounted price.

This is a place for nature lovers. If you like green, fresh air, away from the city, tranquillity...this is the place. Not many people come here and no private cars are allowed within the resort area. It is a hill & golf resort, about 10 years old. Food served are 'meatless', mainly organic vege, eggs and bean curd (locally known as tauhu), very tasty and nothing is bland. They do serve meatless simple local cuisines like fried rice, roti canai, tom yam and fried kueh teow, among others. Prices for food were not cheap (when compare to local food prices) and subjected to tax and service charge. But I think quite reasonable for a hill resort, taking into consideration the transportation cost to bring the ingredients. Resort staff at all levels were extremely helpful, friendly and cheerful. We were welcomed by bights smiles all the time!

We stayed at the Jungle Cabin (more like chalet on stilts), which was a distance away from the golf course, surrounded by nothing but greens, greens and greens. A very beautiful and peaceful place. The Cabin itself was reasonably clean but interiors were not as new as pictures from the website. Very fresh & cool air. The sound of nature was magnificent up at the resort area. It was a very pleasant stay as we've got what we wanted - a breakaway from the city, heavy traffic, heat (we come from the hot city of Kuala Lumpur)and crowd. We loved our stay simply because we were not looking for some posh, five stars resort type of vacation. We just wanted to relax in a quiet place close to nature.

Trekking to the Kalimantan Border is a must. Scenic view at the border worth the one hour of non-strenuous trekking.

Our purpose of travelling to Kuching was a simple one. We wanted to see the organgutans at the sanctuary near Kuching. We chose to stay at Highlands Borneo Resort as we were hoping for a couple of days of peaceful luxury for the price. Instead, we ended up paying more than you would expect to pay for two nights stay at a 5 star hotel in an expensive city. What we received in return was two nights accommodation in a room with stinking drains in the ensuite (we asked about this and someone came up to spray a bit of air freshener in the ensuite and that was it. The ensuite continued to stink but even though we were the only guests in the hotel, fixing them or moving us to a room without a stinky toilet seemed way beyond them), rough sheets, no nice touches (a small tube of moisturiser of even conditioner would have been gratefully received) and a whole army of staff who seem to stand around and do very little. The saving grace of this place is its location, which is quiet and the views are quite spectacular.

We had mentioned wanting to see the orangutans in emails and to front desk staff throughout our stay. So keen were we to see them that we made sure the night before we double-checked when we needed to leave to see them. 11.00am, we were assured, was plenty of time. It would take about 35-45 minutes to get there on our way to the airport.

Fast forward to our final morning where we were up early eating our stale breakfast cereal and generally killing time until we were due to check out. A chance conversation with one of the staff revealed that, in fact, feeding time at the sanctuary was 9.0am to 10.00am! It was 8.50am and we indicated that we could be checked out in five minutes and wanted to get to the sanctuary as quickly as possible. Another 15 minutes was wasted as arranging this was all too hard. Despite the fact that a hotel car sat outside the front, they seem incapable of following our suggestion to just drive us down to the sanctuary. They also then decided to let us know that the sanctuary closed at 10.30am and had we left at the time they told us the night before we wouldn’t see anything anyway!

There was no information about anything in our hotel room. There wasn’t even a map of the resort complex to let us know where we could walk to or any pamphlets to show us what there was to do in the area. Just a whole bunch of ineffectual staff serving up stale and bland food at prices you would pay for decent food in any Malaysian city. It was the air of somewhere about to go broke.

Far from being a new traveller to Malaysia, I travel here four or five times a year and have done so for five years now. What I encountered at Borneo Highlands Report was nothing short of an embarrassment to this wonderful country. So my advice is simple. Save your money for better things. Stay in Kuching and take a day trip out to see the organgutans. At least you’ll get to see them and have money left over to donate to the cause.

Very ordinary food, hotel service staff pleasant but no assistance on anything outside the norm.
Golf course was good but no sand in any bunker.
Felt like the resort was going out of business and was in desparate need of improvement , renovation etc

hotel plumbing was also a problem.

In summary, don't stay for the price.