We arrived via AirAsia late afternoon - Xmas eve - totally famished so decided to go for the Xmas eve buffet - the food was typical buffet, nothing special...
When we asked for the bill, they refused to put it on our room tab (strange....) but given that we were very tired, we decided just to pay via credit card. The credit card machine did not work in the restaurant, so the waiter promptly walked off with my credit card, without asking permission... He was gone a good 10 minutes, and by that point, we were getting very annoyed, and suspicious.
He finally showed up again with the slip for me to sign, and when he gave me the card back, it was damaged - the top lamination had been stripped off when he swiped the card!!! He then disappeared when we questioned this with the head waitress.
The manager on duty came in on this case, and did not offer any solution to the fact that the card was taken away without permission, and that the card was damaged. His attitude was dismissive and did not seem particularly bothered by his staff's actions. Eventually after 20 minutes "discussion", and with our child getting very tired, he agreed to refund the dinner bill.
On the following day, we were in the lobby, about to go out, and requested the front desk to call for a taxi (they lurk behind the hotel) - the front desk told us to wait outside, and one would be called - we waited for a good 15 minutes, and then we went in to query the delay - the front desk said "oh, forgot".
Their website states that there is a convenience store in the hotel - NOPE - this is closed - the nearest is at one of the malls - at least 15 minutes walk, and a dice with death crossing the road.
The only redeeming factor was the breakfast - good quality, and they made a good packed breakfast for our early morning trip to the islands...
