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The Jesselton Hotel: Traveller Reviews

69 Gaya Street, Kota Kinabalu 88000, Malaysia
Hotel amenities
The Jesselton Hotel
Ranked #10 of 85 hotels in Kota Kinabalu
4.0 of 5 stars 153 Reviews
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153 reviews from our community

What travellers say about this hotel
  • Very helpful(6)
  • Gaya street(5)
  • Italian restaurant(3)
  • Air conditioning(3)
  • Sunday market(3)
Traveller rating
    52
    76
    17
    4
    4
Only show reviews for Family (20) | Couples (55) | Business (1)
Date Rating
Kota Kinabalu, Malaysia
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Disappointing! Checked out early!”
2 of 5 stars Reviewed 5 January 2012

Booked this place because of all the positive reviews on Tripadvisor. This was the first time ever where we felt so disappointed that we checked out early even with a penalty on one night's stay. The rooms are so old, and dingy. It was depressing. This is the first hotel that I've ever stayed in where the hallways are nicer than the rooms. Hotel is very well located, in the heart of downtown KK, but there are better choices for this price. The rooms need refurbishing.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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UK
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Smart hotel, clean and good location”
5 of 5 stars Reviewed 23 December 2011

Great hotel - stayed two nights.

Friendly staff, nice decor all around- we found it very good value if you are looking for a few days of comfort after backpacking around the island. Very close to the pier and to the middle of town for the shops/ restaurants etc

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Helsinki
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Wonderful hotel in very center of Kota Kinabalu”
4 of 5 stars Reviewed 13 December 2011

The hotel has nice atmosphere dating back to 1950's. Situated in the very center of Kota Kinabalu everything is close enough. We had Superior Double Room which was really classy and nice. Because I dive, I had booked the hotel via Downbelow Padi center and we got discount and free breakfast. Superb! Which by the way was also superb!

The personnel was helpful and friendly. For instance when Malaysia Airlines caused us trouble by canceling our flight we could use the telephone at the reception instead our mobile phone (without local SIM card) and the expensive telephone in our room.

While coming back to hotel during night it was nice to notice the promotion sale fof wines in the bar!

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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manchester
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Food poisoning”
1 of 5 stars Reviewed 17 November 2011

I ate a curry with prawns here and got terrible food poisoning that put me in bed for 3 days...

Considering that the cost of food here is 10 times the price of the cafes on the street I expected better... I would only eat in the small cafes in the street....

Room Tip: Eat ONLY in the places that are very busy, the ones that are empty and like that for a very serious...
See more room tips
  • Stayed December 2010, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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UK
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“excellent value and service in a place with character!”
5 of 5 stars Reviewed 16 November 2011
1
person found this review helpful

Really enjoyed our stay here. For the money it was an excellent stay and was hard to fault.
The staff are exceptionally helpful and polite (i managed to lock myself our of the safe twice but each time they came to fix it within seconds and were simply happy to help).
The rooms are larger and pleasant (for our usual 2 adults and 2 kids configuration) and well equipped. There is no pool but to be honest we didn't miss it at all.
The place has a lot of character, not least the barman who has served cocktails there for 40 years now!! The cocktails were a bit 1970's but it was fun and the pizzas we were served are some of the best I have ever eaten - and I have eaten a LOT of pizza (they kept tempting us to stay in and eat they were so good - instead of sampling local food). Particularly good value if you eat at happy our (1/2 price when they were cheap to start with).

I would happily stay at this place again, it is central to everything and can't really be faulted.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Jesselton Hotel

  • Jesselton Hotel Kota Kinabalu
Address: 69 Gaya Street, Kota Kinabalu 88000, Malaysia
Price range (per night):* 58 AUD - 91 AUD

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