Nice and clean. Big room but a little bit old style. 5 star customer service Best hotel I stay in Malaysia

Stayed 1 night on Thursday, February

First, check-in problem. No towel/welcome drinks -which is a very simple matter but they simply ignore to do it.

Second, made a reservation for the shuttle to Rasa Ria resort early in the morning, but when the time comes for boarding the shuttle bus, the driver said I did not have a reservation. The hotel was trying to mess me up here!

Third, check-in and check-out time is PAINFULLY slow. This got to be a joke! It felt like hours

Fourth, nobody showed me to the room, in which case, I had to wonder around the hotel for many hours(of course, exaggerated but still no joke here with your luggages and all)

Fifth, my room was in the club room area, but the room/wall was very thin. You can hear everything from your next door neighbor! They should have proper soundproofing system at this kind of hotel chain!(and this was Club Room!!!)

Conclusion:
Don't come here!! Go elsewhere.

This hotel has it all and you will not be disappointed. The best place to stay in KK

We spent a week at the resort in mid January and I have to say overall it was a very pleasant stay, the staff were very attentive, the food top class and plenty of it with a very good selection in the buffet restaurant and found the prices very reasonable as we're the drinks. The pool is amazing and there always seemed to be plenty of sunbirds vacant. The beach area is very nice if a little on the small side. The overall atmosphere of the place was very good. The bad points however were that we were promised a mountain view room and got a view of the tennis courts but as they were full there were no more rooms to relocate to until the next day and so we stayed put and to be honest it worked out quite well cos we were on the ground floor so didn't have to put up with stairs or a lift and we were straight out of the door and over to the pool and the beach! My biggest problem was the amount of people there for a conference each day and eating in the main restaurant. It was like a cattle market and you couldn't get anywhere near the food. They really should have seperated dining facilities for the conference guests. I'm not sure I would go back to Tanjung Aru, I would probably try the sister resort, Rasa Ria if I ever went back to Borneo. We spent an afternoon at the Orangutang sanctuary there and it had a bigger beach and looked quite nice. Enjoyed my week at the Tanjung Aru though, plenty of R & R !